Consumables Supply Specialist – Onsite Cebu (Mid/Night Shift)

Xerox Philippines; Lapu-Lapu; On-site; PHP 357,000 - 513,000; Full time

Job summary

Xerox Philippines is seeking a Consumables Management Specialist to handle end-to-end fulfillment of consumables orders and service requests. You will manage voice and non-voice channels to ensure accurate order placement, timely issue resolution, and strong customer support for global operations.

The role requires excellent English communication, attention to detail, and the ability to work across multiple systems, with opportunities to collaborate with partners, service teams, and delivery

Qualifications

• Bachelor’s degree required.
• Experience with ERP or CRM systems (SAP or D365).
• Experience in order management or customer support environments.
• Strong communication, problem-solving and customer service skills.
• Ability to work with multiple stakeholders.

Responsibilities

• Manage customer support interactions via phone and email/chat/online platforms.
• Provide timely and accurate responses to customer inquiries, including supply history and order status.
• Process consumables orders from multiple channels and ensure real-time data entry.
• Maintain and update records for new machines and consumables.
• Support order validations and explain non-warranted requests when required.
• Handle escalation requests and ensure proper resolution.
• Process return authorizations in line with defined procedures.
• Collaborate with internal stakeholders such as partners, service teams, and delivery leads.
• Contribute to process improvements and support special projects as required.

Skills

English comms

Problem-solving

Detail oriented

Multi-system access

Excel skills

Escalation handling

Fast-paced environment

Customer-facing

Education

Bachelor’s degree in any discipline

Experience with ERP/CRM systems (SAP or D365)

Tools

SAP / D365

Job description

Xerox Philippines is seeking a Consumables Management Specialist to handle end-to-end fulfillment of consumables orders and service requests. You will manage voice and non-voice channels to ensure accurate order placement, timely issue resolution, and strong customer support for global operations.

The role requires excellent English communication, attention to detail, and the ability to work across multiple systems, with opportunities to collaborate with partners, service teams, and delivery