Consumables Operations Coordinator, EMEA Onsite

Xerox Philippines; Cebu City; On-site; PHP 335,000 - 502,000; Full time

Job summary

Xerox Philippines seeks a Consumables Management Specialist to facilitate end-to-end fulfillment of consumables orders and service requests. You will manage voice and non-voice channels for accurate orders, timely issue resolution, and strong customer support at a global level.

The role requires excellent English communication, problem-solving skills, and experience with ERP/CRM systems. On-site work at Lexmark Plaza 1, Cebu City, with mid-to-night shifts may apply.

Qualifications

• Bachelor's degree in any discipline
• Experience with ERP or CRM systems (SAP or D365)
• Background in order management or customer support environments

Responsibilities

• Manage customer support interactions via phone and email/chat/online platforms.
• Provide timely and accurate responses to customer inquiries, including supply history and order status.
• Process consumables orders from multiple channels and ensure real-time, accurate data entry.
• Maintain and update records for new machines and consumables.
• Support order validations and explain non-warranted requests when required.
• Handle escalation requests and ensure proper resolution.
• Process return authorizations in line with defined procedures.
• Collaborate with internal stakeholders such as partners, service teams, and delivery leads.
• Contribute to process improvements and support special projects as required.

Skills

English communication

Problem solving

Attention to detail

Multiple systems

Excel advanced

Escalation handling

Fast-paced environment

Customer service

Education

Bachelor's degree

Tools

SAP

D365

Job description

Xerox Philippines seeks a Consumables Management Specialist to facilitate end-to-end fulfillment of consumables orders and service requests. You will manage voice and non-voice channels for accurate orders, timely issue resolution, and strong customer support at a global level.

The role requires excellent English communication, problem-solving skills, and experience with ERP/CRM systems. On-site work at Lexmark Plaza 1, Cebu City, with mid-to-night shifts may apply.