Global Consumables Fulfillment Specialist

Xerox Philippines; Lapu-Lapu; On-site; PHP 240,000 - 300,000; Full time

Job summary

Xerox Philippines is seeking a Consumables Management Specialist to facilitate end-to-end fulfillment of consumables orders and service requests. The role covers voice and non-voice channels to ensure accurate order placement and timely issue resolution, supporting global operations from Cebu.

The ideal candidate has a Bachelor's degree, strong communication and problem-solving skills, and experience with ERP/CRM systems (SAP or D365).

Qualifications

• Bachelor's degree in any discipline.
• Experience with ERP or CRM systems (SAP or D365).
• Background in order management or customer support environments.

Responsibilities

• Handle customer support interactions via phone and email/chat.
• Process consumables orders across channels and ensure real-time, accurate data entry.
• Maintain records for new machines and consumables.
• Coordinate with internal stakeholders such as partners, service teams, and delivery leads.
• Contribute to process improvements and support special projects as required.

Skills

Communication skills

Problem-solving

Customer service

Stakeholder management

Excel skills

English communication

Education

Bachelor's degree

Tools

SAP

D365

Job description

Xerox Philippines is seeking a Consumables Management Specialist to facilitate end-to-end fulfillment of consumables orders and service requests. The role covers voice and non-voice channels to ensure accurate order placement and timely issue resolution, supporting global operations from Cebu.

The ideal candidate has a Bachelor's degree, strong communication and problem-solving skills, and experience with ERP/CRM systems (SAP or D365).