Consultant Engagement Representative (Nightshift)

Allegis Global Solutions; Metro Manila; On-site; PHP 279,000 - 390,600; Full time

Job summary

Allegis Global Solutions is hiring a Consultant Engagement Representative in the Philippines to manage Consultant/Contractor experiences and enhance communication throughout the assignment lifecycle. The role requires strong customer service skills, experience in Recruitment, and proficiency with MS Office.

Applicants should have a Bachelor's degree and be open to a nightshift setup in a hybrid work environment. The representative will collaborate with support teams to deliver best-in-class service and ensure consultants receive superior support.

Qualifications

• Minimum of a Bachelor's degree is required.
• Experience in Recruitment or Customer Service is preferred.
• Ability to make quick decisions and follow a script when necessary.
• Comfortable working with MS Office / Outlook.
• Strong written and verbal communication skills.

Responsibilities

• Manage and support Consultant/Contractor experience during the assignment lifecycle.
• Communicate effectively with consultants regarding their questions.
• Partner with the Talent Experience Team to enhance service.
• Conduct onboarding and monthly check-in calls with consultants.
• Document all communications using the Connected system.

Skills

Customer Service

Recruitment

Voice Support

Analytical skills

Problem-solving skills

MS Office / Outlook proficiency

Strong communication skills

Education

Bachelor's degree

Tools

Applicant tracking systems

Connected

Job description

The Consultant Engagement Representative is responsible for providing an exceptional experience through best‑in‑class service. The role manages the Consultant/Contractor experience throughout the assignment life cycle and proactively manages communication related to essential job functions. Additionally, the representative ensures our consultants receive superior support for all job‑related questions, concerns, or issues.

The Consultant Engagement Representative will work with all appropriate Allegis Operating Company (OpCo) support teams to address Consultant/Contractor questions and requests.

Your duties may include, but are not limited to:

• Introduce the Communities and Mobile App WIIFM to consultant – activate profile while on call
• Introduce Consultant/Contractor Care Survey NPS Program
  • Use a script for Onboarding, Check‑in, and Off‑boarding Surveys
• Discuss open End Date Review, Job Inquiry, Refer a Friend Cases from Communities Site & Mobile App
• Partner with the Talent Experience Team to drive service in supporting accounts.
• Weekly call with the Talent Experience Team in the US to stay on top of cases, consultant issues, etc.
  • Reinforce what is working well, address what is not
• Engage in monthly Service Touchpoints with the consultants
  • Use STP scripts
• Direct Consultants/Contractors to Communities within Connected when receiving referrals
• Communicate with peers by sharing best practices and providing accurate, thorough documentation on consultants in applicant tracking systems or other documentation tools (i.e Connected)
• Subject matter expert in the Talent Experience Program
• Utilizing Connected real‑time to document all Consultant/Contractor communication

Qualifications

• Bachelor's degree as a minimum is required for this role.
• Demonstrated experience in Recruitment, Customer Service, or Voice Support.
• Ability to make decisions quickly and follow a script when needed.
• Comfortable working with MS Office / Outlook and other relevant tools.
• Good analytical & problem‑solving skills, while being solutions‑focused.
• Strong written and verbal communication skills, with the ability to articulate clearly and concisely.
• Must be amenable to a nightshift schedule and hybrid work setup (office in Ortigas Pasig area).

Competencies

• Action Oriented – Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Collaborates – Building partnerships and working collaboratively with others to meet shared objectives.
• Builds Networks – Effectively building formal & informal relationship networks inside and outside the organization.
• Communicates Effectively – Developing and delivering multi‑mode communications that convey a clear understanding of the unique needs of different audiences.
• Instils Trust – Gaining the confidence and trust of others through honesty, integrity, and authenticity.
• Balance Stakeholders – Anticipating and balancing the needs of multiple stakeholders.
• Resourcefulness – Securing and deploying resources effectively and efficiently.