Recruitment Operations Team Lead (Mid/Nightshift)

Allegis Group Services, Inc.; Manila; On-site; PHP 1,200,000 - 2,000,000; Full time

Job summary

Allegis Global Solutions is seeking a Recruitment Operations Team Lead to manage a mid/nightshift offshore team from its Ortigas Pasig office, delivering client-focused recruitment solutions across global accounts.

The role requires leadership and hands-on coaching of Program Coordinators, ensuring SLA adherence, process improvements, and strong collaboration with onshore leads while maintaining high ethical standards.

Qualifications

• Background in recruitment operations and recruitment administration.
• Leadership: coaching, development, and team influence.
• Experience leading offshore/multi-location teams.
• Willingness to work mid/nightshift and hybrid setup.
• Bachelor’s degree preferred.

Responsibilities

• Coach and develop a team of Program Coordinators under Team EMEA/North America.
• Ensure SLAs are met by applying procurement and staff augmentation processes.
• Communicate process changes to enable day-to-day adaptation.
• Recruit, develop, and retain talent; set performance standards.
• Drive for results and manage business performance metrics.
• Monitor risks and promote ethical escalation procedures.
• Identify challenges and implement proactive solutions; conduct audits.
• Set clear expectations and hold team accountable.
• Foster collaboration and drive ownership of responsibilities.
• Use data analytics to guide operational decisions.

Skills

Leadership

Coaching

Recruitment ops

Data analytics

Process improvement

Global sourcing

Education

Bachelor's degree in Business or related discipline

Job description

Recruitment Operations Team Lead (Mid/Nightshift)

• Full-time

Allegis Global Solutions is founded on a culture that is passionate about transforming the way the world acquires talent by delivering client-focused solutions that make a difference for businesses worldwide. From refining how you manage your contingent workforce to strengthening your employer brand to recruit top talent, our integrated talent solutions drive the business results you need.

As an industry leader, we draw upon decades of experience to design innovative tools, products and processes. We develop competitive practices that position organizations for growth and we deliver the insight needed to succeed in today’s global marketplace.

The key focus for the Recruitment Operations Team Leader supportingoperations is to manage the day-to-day operations of the offshore support team. This role will involve running a mid/nightshift team for a sizable international account. The team lead will work collaboratively with the onshore lead and provide direction to the Recruitment/ProgramCoordinatorsso they can fulfill each request.

Reporting to the Delivery Manager, you will assist in driving best practices across the recruitment administration operations and strive to be an ambassador for the Allegis Global Solutions brand at every interaction.

Job Responsibilities:

• Effective coaching and development of a team of Program Coordinators under Team EMEA/North America
• Understanding the procurement solution and staff augmentation processes and carrying out activities accordingly to ensure that SLAs are met.
• Communicating process changes appropriately so the team can adapt the change to their day-to-day operations.
• Recruits, develops, and retains talent to build high-performing teams - sets high standards of performance and behavior for team members; Provides opportunities and challenging assignments for the growth of talent; Develops retention rates and retention strategies; Provides constructive, ongoing performance feedback to staff; Interviews and selects new hires.
• Drive for results with sound judgment - accountable for the delivery of all business performance metrics.
• Continuously monitors how actions are impacting business performance and reputation; Manages risks and control - Promotes a culture of transparent and ethical escalation procedures; Leads by example demonstrating ethics and integrity in decisions and actions.
• Proactive in identifying challenges and implementing solutions before they escalation, conducting audits for the program
• Proven ability to set clear expectations and hold team members accountable for their performance.
• Demonstrated experience in fostering a results-driven culture where individuals take ownership of their responsibilities.
• Monitors progress of team members identifies coaching plans, and coaches them for improvement.
• Provides feedback and develops plans to drive individual and team performance.
• Identifying and escalating risk or compliance issues.
• Must have a relevant background in recruitment operations and recruitment administration - highly preferred.
• Leadership skills, specifically coaching, development, and influencing.
• Proven ability to lead, inspire, and develop high-performing teams.
• Experience in setting clear expectations and providing direction to team members.
• Strong ability to foster collaboration and maintain team cohesion.
• Demonstrated experience in identifying inefficiencies and implementing process improvements.
• Ability to streamline workflows to enhance productivity
• Experience in using data and analytics to drive operational decisions.
• A tertiary qualification in business or a related discipline is highly desirable. Bachelor’s degree preferred.
• Experience working with global/offshore sourcing models preferred.
• Must be willing to work on a mid/nightshift and temp hybrid work setup (office is based in Ortigas Pasig area)

As a workplace, we focus on relationships – with each other, our clients and our candidates - in fact serving others is one of our core values. We support open communication and recognize that giving constructive criticism can be even harder than receiving it. We appreciate the fearless and the passionate, who force us to be better. Everything we do sits on a pillar of diversity - diverse perspectives, backgrounds and ideas drive innovation and make us successful.

See what it’s like to work at AGS by searching #LifeAtAGS on any social network.

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