Conformance Analyst (with product conformity experience)

SGS & Co; Muntinlupa; On-site; PHP 420,000 - 660,000; Full time

Job summary

SGS in the Philippines is seeking a meticulous back-office professional to support TFS Switzerland operations. You will handle rules-based processing, documentation, certification handling and trade follow-up, while SGS Switzerland maintains customer-facing relationships.

Responsibilities include processing inspection requests, registering licenses, issuing CoCs and coordinating with exporters and the Certification Center, ensuring quality and timeliness in all actions.

Qualifications

• University degree or equivalent qualification and at least 3 years in a related role.
• Minimum 2 years in trade/import-export back-office operations.
• Fluent English; German is an advantage for Swiss operations.
• Strong attention to detail and accuracy in document processing.
• Proficiency with operational systems, including LIMS and sanctioned tools.

Responsibilities

• Process inspection requests and review accuracy and completeness.
• Back-office execution of registration and licensing.
• Issue CoCs, amendments and replacements per country standards.
• Interface between SGS Switzerland and the trade for case execution.
• Ensure quality, timeliness and adherence to service levels.
• Generate invoices, follow up on payments, and record transactions.
• Coordinate with exporters for required documents and info.
• Prepare regular job status reports for the Switzerland operation.
• Comply with QMS procedures, IVP rules and country instructions.
• Maintain day-to-day operations in a timely and proper manner.

Skills

Attention to detail

Data/document processing

Fluent English

German (advantage)

Education

University degree

Tools

LIMS

Group-sanctioned tools

Job description

Company Description

We are SGS - the world's leading testing, inspection and certification company. We are recognized as the global benchmark for quality and integrity. Our 93,000 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world.

Job Description

Back-office execution role supporting TFS Switzerland operations. The position owns rules-based processing, documentation, certification handling and trade follow-up. Customer-facing relationship management and commercial activities are retained by SGS Switzerland.

Primary Responsibilities

• Processing of inspection requests, including review of accuracy and completeness of Requests for Inspections
• Back-office execution of the registration and licensing process
• Ensuring CoC issuance, amendments and replacement as per country standards
• Acting as back-office interface between SGS Switzerland and the trade for case execution
• Ensuring processing quality, timeliness and adherence to agreed service levels

Specific Responsibilities

• At all times, complieswith SGS Code of Integrity and Professional Conduct.
• Ensuring SR registration and, when applicable, creating hard files with relevant documents
• Validating external parties in the Operations system
• Transmitting relevant contractual documents to the Certification Center (CC) for processing
• Receiving Conformity Assessment Instructions from CC and acting upon them
• Requesting quality and transaction documents from exporters/producers as instructed by CC
• Generating invoices, following up with exporters for payment, and registering payments
• Contacting the trade for resolution of discrepancies and requests for additional information (client follow-up)
• Monitoring and resolving Blocking Actions under TC/SA role; following up for missing information; ensuring timeliness of certificate issuance (first-level escalation)
• Following up with LO / exporter for importer / authority acceptance in case of discrepancies
• Coordinating CoC issuance; where printing on security paper and physical delivery is required, liaising with the Switzerland office (physical step remains local)
• Monitoring of inspection execution, sampling and testing, when applicable
• Entering and managing orders in group-sanctioned systems; managing documents and communication in group-sanctioned tools
• Preparing regular job status reports for the Switzerland operation
• Complying with QMS procedures, IVP rules and Country Instructions; assisting in QMS maintenance
• Handling day-to-day operations in a timely, complete and proper manner
• Comply with all SGS policies including Quality, Health & Safety, Environmental and Code of Integrity
• Act at all times in accordance with SGS values, including professionalism, respect and inclusion

Qualifications

• University degree or equivalent professional qualification (min. 3 years' relevant sector/company experience)
• Minimum 2 years' experience in trade / import-export back-office operations
• Experience in SGS TFS services is an advantage
• Fluent English (working language with the Switzerland team); German an advantage
• Strong attention to detail and accuracy in document and data processing
• Proficiency with operational systems (LIMS and group-sanctioned order/document tools)

Additional Information

• Hybrid work arrangement may differ depending on affiliate country, should be amenable to be onsite for 2 to 6 months.