Concierge Account Manager

Centro (Ortnec); Philippines; On-site; PHP 480,000 - 780,000; Full time

Benefits offered by this job

Paid vacation and sick leave

Job summary

Centro (Ortnec) is seeking a conscientious Concierge Account Manager from the Philippines to support and grow our creator and studio partners. You will manage client relationships, optimize platform performance, and ensure smooth day-to-day operations on our platform.

Candidates should be highly organized, analytical, and fluent in English, with strong communication skills and proficiency in Excel or Google Sheets. Experience in account management or content operations is a plus.

Qualifications

• Candidates must be highly organized, detail-oriented and able to multitask.
• Strong analytical and decision-making skills.
• Excellent written and verbal communication skills.
• Fluent in English.
• Proficiency in Excel or Google Sheets.
• Experience in account management, client support, or content operations is a plus.
• Passion for creator success and collaboration.

Responsibilities

• Manage relationships with assigned creators and studios.
• Oversee platform day-to-day operations (metadata, scheduling, images, compliance docs).
• Develop content strategies to improve performance and revenue.
• Analyze data, identify trends, and prepare performance reports.
• Ensure content complies with platform guidelines.
• Collaborate with internal teams to resolve issues and share best practices.

Skills

Highly organized

Detail oriented

Multitasking

Analytical thinking

Communication skills

Fluent in English

Account management experience

Tools

Excel

Google Sheets

Job description

We’re looking for a detail-oriented and proactive Concierge Account Manager (from the Philippines) to support and grow our creator and studio partners. You’ll manage client relationships, optimize the platform's performance, and ensure smooth day-to-day operations on our platform.

RESPONSIBILITIES

• Manage relationships with assigned creators and studios
• Oversee platform day-to-day platform operations (metadata, scheduling, images, compliance docs)
• Develop content strategies to improve performance and revenue
• Analyze data, identify trends, and prepare performance reports
• Ensure content complies with platform guidelines
• Collaborate with internal teams to resolve issues and share best practices

REQUIREMENTS

• Highly organized, detail-oriented, and able to multitask
• Strong analytical and decision‑making skills
• Proficient in Excel or Google Sheets
• Excellent written and verbal communication skills
• Fluent in English
• Experience in account management, client support, or content operations is a plus
• Passion for creator success and collaboration is key.

Why work with us?

• Growth and development - opportunities to grow are endless, with support for your professional development;
• High level of autonomy, ownership, and accountability;
• No bureaucracy or micromanagement – we value autonomy and initiative;
• Educational programs to expand your knowledge and skills;
• Paid vacation and sick leave.

Send us your resume today - we are excited to meet you!