Concierge

Hospitality Innovators, Inc.; General Luna; On-site; PHP 201,000 - 290,000; Full time

Job summary

Hospitality Innovators, Inc. in General Luna, Surigao del Norte is seeking a dedicated Concierge for a full-time role focused on delivering personalized guest experiences and reliable support services.

You will greet guests, arrange dining and transportation, provide local recommendations, and coordinate with partners to ensure smooth, memorable stays for every guest. This role requires a friendly, proactive approach and a passion for hospitality.

Responsibilities

• Greet and welcome guests with professionalism and warmth, providing a positive first impression
• Respond to guest inquiries and requests with timely, accurate and helpful information
• Arrange and book services including restaurant reservations, transportation, entertainment and local attractions
• Provide recommendations for dining, shopping, entertainment and activities based on guest preferences and interests
• Handle special requests and resolve guest concerns with diplomacy and problem‑solving expertise
• Maintain comprehensive knowledge of local attractions, events, services and business establishments in General Luna and the surrounding area
• Coordinate with internal departments and external service providers to ensure seamless guest experiences
• Process requests efficiently using hotel management systems and reservation platforms
• Document and escalate complex issues to management when necessary
• Contribute to the development and implementation of service improvement initiatives

Skills

Guest services

Communication

Problem solving

Hospitality experience

Job description

About us

Hospitality Innovators, Inc. is a forward-thinking hospitality company committed to transforming guest experiences through strategic innovation and exceptional service delivery. We combine consultative approaches with practical hospitality solutions to create memorable experiences for our guests. Our team is dedicated to excellence, continuous improvement, and fostering a culture where every team member contributes to our shared vision of hospitality leadership.

About the role

We are seeking a dedicated Concierge to join our team at our General Luna, Surigao del Norte location. This is a full-time position that plays a crucial role in delivering exceptional guest experiences and support services. As a Concierge, you will be the face of our hospitality operations, providing strategic, personalised assistance that elevates our guests' experiences and builds lasting relationships. This role is integral to our commitment to service excellence and guest satisfaction.

Key responsibilities

• Greet and welcome guests with professionalism and warmth, providing a positive first impression
• Respond to guest inquiries and requests with timely, accurate and helpful information
• Arrange and book services including restaurant reservations, transportation, entertainment and local attractions
• Provide recommendations for dining, shopping, entertainment and activities based on guest preferences and interests
• Handle special requests and resolve guest concerns with diplomacy and problem‑solving expertise
• Maintain comprehensive knowledge of local attractions, events, services and business establishments in General Luna and the surrounding area
• Coordinate with internal departments and external service providers to ensure seamless guest experiences
• Process requests efficiently using hotel management systems and reservation platforms
• Document and escalate complex issues to management when necessary
• Contribute to the development and implementation of service improvement initiatives