Compliance Supervisor (GBS)

Intro Recruitment Asia; Philippines; Hybrid; PHP 600,000 - 1,000,000; Full time

Job summary

Intro Recruitment Asia in Manila is seeking a Compliance Supervisor to lead the local team supporting U.S.-based operations. The role focuses on coaching, performance management, staffing, and development to drive service quality and SLAs.

The successful candidate will oversee the Compliance Generalist team, collaborate with U.S. leadership on priorities, and foster a culture of accountability, professionalism, and continuous improvement within the GBS Compliance group.

Qualifications

• Five+ years of healthcare compliance experience.
• Experience leading teams or serving in a supervisory or lead capacity.
• Experience supporting U.S.-based operations or shared-services environments preferred.

Responsibilities

• Lead, coach, and develop Manila-based Compliance team members supporting U.S.-based Compliance operations.
• Serve as the primary people leader for the Compliance Generalist team, including performance management, goal setting, career development, and engagement initiatives.
• Partner with U.S.-based Compliance leadership to align staffing support, operational priorities, service expectations, and escalation-management processes.
• Monitor team performance, productivity, SLAs, quality outcomes, and other operational metrics to ensure delivery expectations are met.
• Facilitate regular team meetings, coaching conversations, feedback sessions, and development-planning activities.
• Address employee relations matters, attendance concerns, performance issues, and escalations in partnership with HR and leadership, as appropriate.
• Identify opportunities for operational improvement and support the implementation of standardized workflows, process enhancements, and scalability initiatives.
• Promote a culture of compliance, accountability, professionalism, collaboration, and continuous improvement across the GBS Compliance team.
• Ensure adherence to organizational policies, confidentiality standards, compliance expectations, and operational procedures.

Skills

People leadership

Staffing & workforce mgmt

Compliance monitoring

Performance coaching

Communication

Education

Bachelor’s degree in Healthcare Operations, Business Administration, or related field

Master’s degree in Healthcare Operations, Business Administration, or related field

Job description

Shift: Night Shift, with flexibility and possible mid-shift scheduling based on business requirements

Onsite Requirement: Three months of onsite training, followed by a hybrid arrangement of three days onsite and two days work-from-home per week

Reports To: TBD

Direct Reports: 4

Position Summary

The Compliance Supervisor is responsible for providing day-to-day people leadership and operational oversight for Manila-based Compliance team members supporting U.S.-based operations. This role partners closely with U.S.-based Compliance leaders to drive effective team performance, operational consistency, adherence to service expectations, and established service-level agreements (SLAs).

The successful candidate will lead workforce management activities including coaching, performance management, staffing, employee engagement, and professional development while fostering a culture of compliance, accountability, professionalism, and continuous improvement.

Key Responsibilities

• Lead, coach, and develop Manila-based Compliance team members supporting U.S.-based Compliance operations.
• Serve as the primary people leader for the Compliance Generalist team, including performance management, goal setting, career development, and engagement initiatives.
• Partner with U.S.-based Compliance leadership to align staffing support, operational priorities, service expectations, and escalation-management processes.
• Monitor team performance, productivity, SLAs, quality outcomes, and other operational metrics to ensure delivery expectations are met.
• Facilitate regular team meetings, coaching conversations, feedback sessions, and development-planning activities.
• Address employee relations matters, attendance concerns, performance issues, and escalations in partnership with HR and leadership, as appropriate.
• Identify opportunities for operational improvement and support the implementation of standardized workflows, process enhancements, and scalability initiatives.
• Promote a culture of compliance, accountability, professionalism, collaboration, and continuous improvement across the GBS Compliance team.
• Ensure adherence to organizational policies, confidentiality standards, compliance expectations, and operational procedures.

Qualifications

Education

• Bachelor’s degree in Healthcare Operations, Business Administration, or a related field required.
• Master’s degree in Healthcare Operations, Business Administration, or a related field preferred.

Experience

• At least five years of healthcare compliance experience required.
• Prior experience leading teams or serving in a supervisory or lead capacity required.
• Experience supporting U.S.-based operations or shared-services environments preferred.

Certification

• Certification in Healthcare Compliance from the Health Care Compliance Association preferred.

Additional Information

This job description is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the role. Employees may be required to perform other job-related duties as assigned by their supervisor, subject to reasonable accommodation.