Complex Billing Group Analyst

W.T.W., Ltd.; Philippines; On-site; PHP 300,000 - 420,000; Full time

Benefits offered by this job

None

Job summary

The Complex Billing Group Analyst at W.t.w., Ltd. in Quezon City handles contract-to-cash support for major clients, ensuring revenue is recognized according to policies and SLAs.

You will set up project codes, invoice clients, gather data, prepare supporting documents, and send final bills on time while addressing billing inquiries and ad hoc reporting. Strong Excel skills and an accounting background are essential for success.

Qualifications

• 2+ years experience in accounting or finance
• Oracle (or other ERP) Project Accounting, Accounts Receivable experience
• Experience in shared services/internal service delivery role desirable
• Understanding of accounting processes
• Excellent verbal and written communication skills
• Ability to interpret and analyze financial data
• Ability to pay attention to detail
• Ability to resolve exceptions and disputes
• Ability to work well under pressure and meet deadlines
• Strong MS Excel knowledge

Responsibilities

• Provide contract to cash support to consultants
• Understand contracts for assigned clients and set up project codes and invoice the client
• Gather and validate information from various sources and process billing instructions within monthly billing deadlines
• Ensure final bills are generated, prepare supporting documentation and send to clients on time
• Respond to and investigate/resolve billing inquiries from consultants and clients
• Support ad hoc reporting requests from the client team
• Handle non-routine issues and escalate to management when needed
• Collect outstanding invoices by making collection outreaches to clients
• Advise on process improvement and client financial management
• Ensure work aligns with SLA targets
• Innovate billing tools and test new system functionality

Skills

Communication skills

Customer service mindset

Attention to detail

Interpersonal skills

Teamwork

Negotiation skills

Ability to work under pressure

Education

Bachelor's degree in Accounting or Finance

Tools

Oracle ERP

MS Excel

MS Word

MS Access

PowerPoint

Job description

Complex Billing Group Analyst

Company: W.t.w., Ltd. Job Type: Full Time Quezon City, Philippines

Job Description - Complex Billing Group Analyst

Description

The Role

As a Complex Billing Analyst you will be responsible for providing contract to cash support to the consultants in the business on some of the largest clients and ensuring that revenue is recognized according to policies.
Performance Objectives:
Excellence

• Provide contract to cash support to consultants

• Understand contracts for assigned clients and determine the most efficient way to set up project codes and invoice the client

• Gather and validate information from various sources, and process billing instructions as instructed by the consultants within monthly billing deadlines

• Ensure final bills are generated, prepare any required supporting documentation and send to the clients in a timely manner

• Respond to and investigate/resolve billing inquiries from consultants and clients, route to other parties when necessary

• Support ad hoc reporting requests from the client team

• Successfully handle most non-routine issues, and escalation to management issues that cannot be resolved

• Collect outstanding invoices by making collection outreaches to the client and escalation when appropriate

• Consult with the business on process improvement and client financial management

• Ensure all work is performed in accordance with targets

• Plan and organize work so that Service Level Agreement objectives are realized

• Innovate client billing tools and participate in testing any new system functionality

• Contribute ideas and actions towards the continuous improvement of processes within area of influence

• Understand and apply Willis Towers Watson's billing processes, policies, procedures, and internal control standards

People

• Work effectively to positively impact the team dynamic

• Make strong contributions to the productivity of the team

• Interface with other WTW teams to ensure compliance with cross-team responsibilities

• Recognize and communicate potential issues to team leader as appropriate; suggest viable solutions for improvement

Responsibilities

-

Qualifications

The Requirements

• 2+ years experience working in accounting or finance field
• Oracle (or other ERP platform) Project Accounting, Accounts Receivable experience
• Experience in shared services/internal service delivery role desirable
• Understanding of accounting processes
• Skilled in customer service interactions/ability to communicate with professional image/customer-focused mindset through various channels (e.g. phone, e-mail, etc.)
• Being adaptable to learn new processes, concepts, and skills
• Ability to interpret and analyze financial data
• Ability to pay attention to detail
• Ability to resolve exceptions and disputes
• Ability to work well under pressure and meet deadlines
• Demonstrate high degree of interpersonal, coaching facilitation and negotiating skills
• Ability to work in a team as well as independently
• Excellent verbal and written communication skills
• Ability to be flexible with position duties and scope of work
• Strong knowledge of MS Excel
• Proficiency in MS Word, Access, and PowerPoint
• Bachelor's degree in Accounting or Finance

WTW is an Equal Opportunity Employer