Competitive Intelligence Analyst

RELX; Philippines; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

RELX is seeking a Market Research & Competitive Intelligence Analyst to support the ALF CI program expansion across software solutions such as SciVal, Interfolio, and Scopus. The analyst will gather, analyze, and synthesize information from win/loss data, customer interviews, market research, Salesforce, Gong, and other sources to produce actionable insights and strategic recommendations.

The role involves working with Solution Marketing, Sales, Product, and other stakeholders to identify

Qualifications

• Bachelor's degree and strong experience in both qualitative and quantitative research.
• Proven ability to gather, synthesize, and interpret data from multiple sources.
• Experience supporting B2B SaaS, technology, software, or professional services.
• Excellent written and verbal English communication skills.
• Experience creating reports, briefings, and executive summaries.
• Experience using Salesforce and Gong for research or insights.
• Ability to conduct customer interviews, surveys, or stakeholder interviews.
• Strong analytical and problem-solving skills.
• Ability to work independently and manage multiple priorities.
• Comfortable collaborating with global cross-functional teams.

Responsibilities

• Conduct competitive and market research across academic solutions landscape.
• Monitor competitor activities, product launches, acquisitions, partnerships, and market signals.
• Review and analyze win/loss data from Salesforce and other sources.
• Conduct customer win/loss interviews and summarize findings.
• Gather qualitative feedback from sales, customer success, marketing, and product teams.
• Create and maintain competitive intelligence briefs, battlecards, and profiles.
• Track emerging market trends and industry developments.
• Prepare actionable recommendations for Solution Marketing and leaders.
• Maintain structured repositories of competitive intelligence assets.

Skills

Qualitative and quantitative research

Market research

Competitive intelligence

Business analysis

Strategic insights

Customer interviews

Surveys

Stakeholder interviews

Analytical thinking

Problem solving

Executive summaries

Reports and presentations

Cross-functional collaboration

Independent working

CRM experience

Gong / customer insight platforms

AI tools adoption

Education

Bachelor's Degree

Master's degree (Nice-to-have)

Tools

Salesforce

Gong

PowerPoint

Excel

Word

Job description

The ALF Competitive Intelligence (CI) Program is a strategic initiative designed to provide actionable market, customer, and competitive intelligence across Elsevier's Academic Leaders & Funders (ALF) portfolio. Following a successful pilot phase for Pure, the program is now expanding to additional solutions including SciVal, Interfolio, and Scopus.

We are seeking a dedicated Market Research & Competitive Intelligence Analyst to support the growth and operationalization of this program. The successful candidate will gather, analyze, and synthesize information from multiple sources, including win/loss data, customer interviews, market research, sales feedback, competitive intelligence, Salesforce, and Gong. They will work closely with Solution Marketing, Sales, Product, and other stakeholders to identify market trends, customer needs, competitive threats, and growth opportunities. The individual will play a key role in producing competitive intelligence briefs, battlecards, win/loss analyses, and strategic recommendations that help improve positioning, messaging, go-to-market strategies, and business decision-making.

Accountabilities

• Conduct competitive and market research across our academic solutions landscape.
• Monitor competitor activities, product launches, acquisitions, partnerships, and market signals.
• Review and analyze win/loss data from Salesforce and other internal sources.
• Conduct customer win/loss interviews and summarize findings.
• Gather qualitative feedback from sales, customer success, marketing, and product teams.
• Support development of competitive intelligence briefs and executive summaries.
• Create and maintain competitive battlecards and competitor profiles.
• Track emerging market trends, customer challenges, and industry developments.
• Analyze data from Gong, Salesforce, customer feedback, and market research sources.
• Prepare actionable recommendations and insights for Solution Marketing and business leaders.
• Maintain structured repositories of competitive intelligence and market research assets.

Qualifications

• Bachelor's Degree holder.
• Proven specialty in both qualitative and quantitative research
• Strong experience in market research, competitive intelligence, business analysis, or strategic insights.
• Experience supporting B2B SaaS, technology, software, or professional services organizations.
• Ability to gather, synthesize, and interpret quantitative and qualitative data.
• Experience conducting customer interviews, surveys, or stakeholder interviews.
• Strong analytical and problem-solving skills.
• Experience creating reports, briefings, presentations, and executive summaries.
• Excellent written and verbal English communication skills.
• Strong proficiency with Microsoft Office (Excel, PowerPoint, Word).
• Ability to work independently and manage multiple priorities.
• Comfortable collaborating with global cross-functional teams.
• Experience working with CRM systems such as Salesforce.
• Experience working with conversation intelligence or customer insight platforms such as Gong (or ability to learn quickly).
• Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives.

Nice-to-have

• Master's degree in Marketing, Market Research, Business Administration, Strategic Management, or related field.
• Experience in higher education, research management, scholarly communications, research intelligence, or academic technology sectors.
• Experience building competitive intelligence programs or frameworks.
• Familiarity with Research Information Management (RIM), CRIS, research analytics, or library technology solutions.
• Experience with data visualization and business intelligence tools (Power BI, Tableau, Looker, etc.).
• Experience supporting product marketing or solution marketing teams.
• Knowledge of AI-assisted research, intelligence gathering, and market analysis tools.
• Experience conducting win/loss programs at scale.
• Exposure to strategic planning or go-to-market initiatives.

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