Community Engagement Specialist

Chicken Dinner Studios; Pasig; Remote; PHP 450,000 - 750,000; Full time

Benefits offered by this job

Fully remote

Biweekly payout

21 general leaves

10 PH holidays

Wellness & Growth allowance

Job summary

Chicken Dinner Studios is seeking a Community Engagement Specialist to own daily engagement across brand portfolios, grow communities, and report sentiment and health metrics. You will build relationships with advocates, seed conversations in owned spaces, and route qualified interest into the client’s enquiry or sales process.

You will monitor brand health through listening across mentions, competitors, and category chatter, tracking sentiment and share of voice, and producing regular brand

Qualifications

• Bachelor's degree in marketing, communications, media, psychology, or related field or equivalent experience.
• At least 3 years in community management or social media engagement with multi-brand ownership.
• Experience growing engaged communities and handling international audiences.
• Strong English communication and ability to present findings to clients.
• Proficient in social listening and sentiment tracking; able to manage negative sentiment.

Responsibilities

• Own day-to-day engagement across active platforms for multiple brands.
• Grow and nurture each community, surface content, and route to approvals.
• Define community goals (advocacy, support, retention) and track progress.
• Run social listening, monitor sentiment, and report brand health.
• Maintain community reporting dashboards and feed insights to campaigns.
• Moderate discussions per brand guidelines and escalate issues when needed.
• Collaborate with Social Media Growth Specialist to plan and optimize campaigns.

Skills

Community engagement

Social listening

Analytics/reporting

Relationship building

Crisis management

Communication

Education

Bachelor's degree in marketing/communications

Tools

Meta Business Suite

Sprout Social

Hootsuite

Brand24

Looker Studio

Google Sheets

CapCut

Job description

We’re looking for a Community Engagement Specialist to own day to day engagement across a portfolio of brands, grow and nurture their communities, and report on sentiment and brand health. This role is for one of our clients.

Hiring Status

URGENT HIRING

Work Arrangement

Full-Time

Key Responsibilities

Community management

Own day to day engagement across all active platforms for assigned brands, including comments, mentions, direct messages, tags and reviews

Grow and nurture each community through proactive outreach, not just reactive replies

Identify and build relationships with advocates, superfans and repeat contributors

Seed and sustain conversation in owned spaces such as groups, Discord or forums where relevant

Surface user generated content and route it for approval and reuse

Goals and conversion

Define what each community is for, whether that is advocacy, support, enquiries, retention or referral

Track whether engagement is converting toward that goal rather than stopping at activity

Route qualified interest from comments and direct messages into the client’s enquiry or sales process

Report on what the community is actually contributing to the business, not just how busy it is

Brand and market health

Run social listening across brand mentions, competitor activity and category conversation for each brand

Track sentiment over time and report shifts with context on what caused them

Monitor share of voice against named competitors

Produce a regular brand health summary per brand covering what the audience is saying, what is changing, and what to do about it

Flag emerging risks, recurring complaints and misinformation early

Reporting

Own community and engagement reporting, including engagement rate, response time, follower growth and quality, sentiment and share of voice

Maintain reporting dashboards so numbers are current and comparable week to week

Feed engagement insight into campaign planning with the Social Media Growth Specialist

Contribute the community and sentiment view to post-campaign reviews

Escalation and moderation

Moderate against agreed community guidelines, consistently and fairly, per brand

Follow the escalation path for complaints, reputational risk and crisis moments

Maintain and update response frameworks and approved holding statements for each brand

Document recurring issues and pass them to the relevant team

Multi-brand management

Hold distinct voice, guidelines, escalation path and reporting for each brand

Prioritise across accounts during busy periods and elevate conflicts early

Apply the same response standards to internal channels as to client channels

About You

You are the person in the comments. Not scrolling past them, in them, replying, asking, defusing, and building the kind of relationship that turns a follower into someone who defends the brand unprompted.

You understand that a community is not an audience. An audience watches. A community talks back, and you know how to give them a reason to.

You are genuinely extroverted. Starting conversations with strangers energises you rather than draining you, which matters because that is most of this job.

You hold several brand voices at once. A professional services client and a consumer brand need completely different registers, and you move between them in the same hour without either slipping.

You work to goals. You know what each community is supposed to be doing for the brand, whether that is support deflection, advocacy, enquiries or retention, and you track whether it is happening.

You are good with numbers and honest about them. Sentiment, share of voice, engagement rate, response time and follower quality all mean something specific to you, and you can tell the difference between a spike that matters and one that does not.

You have judgement under pressure. When a thread turns, you know what to answer publicly, what to take to direct messages, what to leave alone, and what to escalate immediately.

You listen to the market properly. You track what people say about the brand, about competitors and about the category, and you surface the pattern before anyone has to ask.

You want to run a team eventually. You take initiative beyond your own accounts and you would rather improve how something works than keep working around it.

About the Role

As Community Engagement Specialist you own day to day engagement and community health for a portfolio of client brands.

For each brand you manage the conversation across every active channel, grow and nurture the community, track sentiment and share of voice, and produce the brand health reporting. You are also the early warning system, so when something is building in the comments, you see it first.

You will work alongside the Social Media Growth Specialist, who owns strategy, campaigns and growth.

They own what gets posted. You own what happens next, and you feed what you learn back into the next campaign.

This role is built to grow. As the community function expands, the person in it is the natural candidate to lead it.

This Role is not a Good Fit if You

See community management as customer service ticket clearing

Copy and paste the same reply across every comment

Only engage when a campaign is running

Have only worked on one brand or in one industry

Default to the same tone regardless of the client

Find it hard to hold a professional tone with a hostile or unreasonable person

Escalate everything rather than exercising judgement, or escalat e nothing and hope it passes

Report numbers without interpreting them

Only track your own channels and ignore competitors and the wider category

Are uncomfortable flagging that sentiment is falling

Find starting conversations with strangers draining rather than energising

Go quiet when a situation gets difficult

Are looking for part-time, freelance, or project-based work

Plan to hold this alongside another full-time role

Want something temporary while you look for a permanent position

Requirements

Education

Bachelor's degree in marketing, communications, media, psychology, or a related field. Equivalent professional experience is accepted in place of a degree.

Experience

At least 3 years in community management, social media engagement or a closely related role, with clear ownership rather than support-level involvement

Experience managing communities for multiple brands simultaneously

Experience across more than one industry, with examples you can walk through

Demonstrable experience growing an engaged community, with numbers you can talk through

Hands‑on experience with social listening and sentiment tracking

Experience handling negative sentiment, complaints or a live reputational issue

Experience working with international audiences

Startup or agency experience in a fast-moving environment

Technical knowledge

Working knowledge of Meta, Instagram, TikTok, LinkedIn, YouTube and X, including how engagement behaves differently on each

Understanding of engagement metrics and what actually drives them, beyond vanity numbers

Ability to build and maintain a reporting dashboard or tracker without help

Comfortable working in spreadsheets, including basic formulas and charting

Good grasp of brand voice and tone, enough to write consistently in several at once

Communication and disposition

Excellent written English with strong control of tone, from warm and casual to formal and careful

Confident spoken English, able to present findings and recommendations to a client

Outgoing and comfortable initiating conversations with people who have not spoken to the brand before

Able to report honestly when engagement or sentiment is declining

Leadership potential

Interest in growing into a leadership position as the community function expands

Takes initiative beyond their own accounts

Comfortable giving direct feedback and holding others to agreed commitments

Openness to direct feedback and a rising performance standard

Tools and platforms

Meta Business Suite and native platform tools

A social listening or engagement platform such as Sprout Social, Brand24, Hootsuite or Agorapulse

Google Workspace, particularly Sheets and Looker Studio or a comparable reporting tool

ClickUp or a comparable project management platform, and Slack

Canva for light asset amends

Availability and commitment

Full-time availability. This is not a part-time, freelance, or project-based engagement.

No concurrent full-time role or competing commitments

Monday to Friday, 9am to 5pm UK time

Some flexibility during campaign launches and live moments

Advance notice for any planned absence

Minimum 12-month commitment to the role

Contactable references from at least two previous engagements, including a direct supervisor

Equipment and workspace

Reliable high-speed internet suitable for video calls and collaboration tools

A computer capable of running multiple applications simultaneously

Clear microphone and webcam for professional meetings

A quiet, professional, distraction-free workspace

Confidentiality and security

Ability to protect brand accounts, credentials, customer information and internal processes while working remotely

Secure handling of account access, passwords and platform permissions

Discretion with sensitive complaints, escalations and unreleased campaign material

NICE TO HAVE

Certifications

Hootsuite Social Marketing or Advanced Social Advertising

Sprout Social Community Management certification

Meta Blueprint, particularly Community Manager or Marketing Science

Google Analytics (GA4) certification

HubSpot Social Media Marketing or Inbound

Any customer experience or crisis communications certification

Additional skills

Experience moderating Discord, Reddit or Facebook Groups at scale

Basic video editing in CapCut or similar for reactive content

Experience with review platforms such as Trustpilot or Google Business Profile

Influencer or advocate programme experience

A second language relevant to the brands’ markets

Perks and Benefits

Fully remote, work from anywhere

Biweekly payout

21 general leaves

10 paid PH holiday leaves

8 paid UK holiday leaves

Monthly reimbursable Wellness & Growth allowance

Quarterly Learning & Skill Workshops

Mental Health Wellness Support

Access to UDEMY and other learning subscriptions

Creative and collaborative work culture

Exposure to high-impact roles within a growing marketing team

Work with purpose-driven organisations