Community Ambassador

Jones Lang LaSalle Incorporated; Hinoba-an; On-site; PHP 329,000 - 493,000; Full time

Job summary

JLL is seeking a Community Ambassador to support soft services and facilities operations at the Gurugram site. The role covers front desk services, housekeeping, landscaping, vendor coordination, and safety compliance.

Responsibilities include managing budgets, training staff, maintaining records, and ensuring timely service delivery to occupants while upholding company standards.

Responsibilities

• Manage the team providing first line soft services to the facility, including front desk, events, cafeteria, meeting rooms, and mailroom.
• Assist the Facility Manager in developing policies and procedures for efficient service delivery.
• Oversee janitorial services, cleaning schedules, inventory, and contractor management.
• Coordinate landscaping and grounds maintenance to keep the exterior appealing.
• Work with vendors to monitor pest control, waste management, and other soft services.
• Conduct regular facility inspections to identify maintenance needs and safety hazards.
• Help manage budgets and identify cost-saving opportunities without compromising quality.
• Maintain relationships with occupants and internal teams to resolve concerns.
• Stay updated on industry trends and best practices in soft services.
• Support training programs for soft services staff.
• Provide admin support to the Facility Manager and handle related correspondence.
• Handle ad-hoc duties as assigned.
• Bins must be emptied, cleaned, and dried inside and out; liners replaced and bins returned to original locations.
• Collect waste, segregate recyclables, and ensure proper disposal per authorities and LL standards.
• Arrange transport for waste disposal in coordination with authorities and set area/frequency.
• Ensure waste management follows the applicable SOP.
• Maintain records of all training, hazard assessments, permits and incident investigations.
• Implement permit-to-work programs for hot work, confined spaces, and high voltage systems.
• Post MSDS and provide regular training.
• Ensure PPE is available for FM staff to meet safety standards.
• Ensure all staff are paid on time, including outsourced staff.
• Comply with labor laws and maintain records.
• Conduct reward and recognition activities regularly.
• Provide site-related training on conduct, safety, POSH, and best practices.
• Maintain manuals, reports, calendars, supplier evaluations, incident registers, asset records, and audits.

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Job Description - Community Ambassador

What this job involves: Specific Duties:

Operations

• Manage the team providing first line soft services to the Managed Facility, including Front Desk, Event, Cafeteria, Meeting Rooms, help desk, Space, Stationery, Reprographics, Waste, housekeeping services, consumables & tools, pantry services, mailroom services.
• Assist the Facility Manager in developing and implementing strategic plans, policies, and procedures for the soft services department to ensure efficient service delivery.
• Oversee and coordinate the execution of janitorial services, including cleaning schedules, inventory control, and contractor management, to maintain a high standard of cleanliness and hygiene throughout the facility.
• Support the management and coordination of landscaping and grounds maintenance activities to ensure a well‑maintained and aesthetically pleasing exterior environment.
• Work closely with vendors and contractors to monitor the delivery of pest control, waste management, and other soft service‑related services, ensuring compliance with regulatory requirements and service level agreements.
• Conduct regular inspections of the facility to identify maintenance needs, safety hazards, and code violations, and liaise with appropriate teams to resolve issues promptly.
• Collaborate with the Facility Manager to manage budgets, control costs, and seek cost‑saving opportunities without compromising service quality and customer satisfaction.
• Maintain effective relationships with internal stakeholders, including occupants and other facility management teams, to understand their needs and ensure timely and satisfactory resolution of service‑related concerns.
• Stay updated with industry trends and best practices to identify opportunities for improving soft service operations and implementing innovative solutions.
• Support the development and implementation of training programs for soft services staff to enhance their skills and knowledge.
• Provide administrative support to the Facility Manager, including preparing reports, maintaining records, and handling correspondence related to soft services.
• Responsibility for all Ad‑hoc duties and tasks as assigned by Manager.

Waste Management

• Bins must be emptied, cleaned, and dried inside and out, bin‑liners replaced where necessary and placed in their original locations. Liners must be always used.
• Service Provider shall Collect the garbage from the garbage collection point and segregate the waste in recyclable and non‑recyclable type and shall ensure proper disposal of waste outside the premises as per the standards and directions provided by Authorities/LL
• Service Provider shall be responsible for arranging the transport and in consultation with Authority, shall identify the area / frequency for garbage disposal. Proper waste disposal system shall be adopted, and collection points shall be defined.
• Waste management methodology shall comply with the guidelines laid down in applicable Waste Management SOP.

Safety Management

• Records are to be maintained on all employees training, including but not limited to hazard assessment and communications, permits and licenses and accident investigations.
• Implement permit‑to‑work programs where such work is required to be carried out but not limited to hot work, entry into confined space, work on fire suppression systems and work on high voltage and live electrical equipment’s.
• MSDS display and training on regular basis.
• PPE's to be always available for FM staff, team to ensure all international safety standards are adhered to.

Staff Welfare

• Ensure all the staff members (in‑house + outsourced) are duly paid salary on time.
• All labour related statutes are compiled within timelines.
• Reward & recognition activity is conducted regularly.
• Required site related training not limited to code of conduct, security, safety, POSH, skill up gradation and best practices to be conducted regularly.

Reports & Documents Management

• Transition Manual, Daily Management reports, PPM Calendar, FM Service Provider/Supplier evaluation sheet, service reports, Incident/Accident register, M/C Cards, AMC Tracker, Asset Register, Consumption reports, Attendance Register, Audit report / Action Plan tracker, Complaint Management report, MMR & QBR, Equipment checklists & logbooks; Daily Cleaning Schedules, MSDS list, SOP's etc. Courier incoming/outgoing register; DSR, MMR etc. Training Records, Incident/accident register & MSDS register.

Location: On-site –Gurugram, HR Scheduled Weekly Hours: 48

Job Tags: Hiring

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For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise.

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