Customer Experience Coach - Onsite Training Lead (Graveyard)

TASQ Staffing Solutions; Pasay; On-site; PHP 334,800 - 446,400; Full time

Job summary

A staffing solutions company is seeking a Communications Trainer in Pasay for a graveyard shift. Responsibilities include monitoring calls, conducting coaching sessions, and developing training materials for agents. The role requires at least a college degree and 2 years of BPO experience, with a minimum of 1 year in training. It is essential to possess strong coaching and customer experience knowledge. This position is 100% onsite.

Qualifications

• At least 2 years of BPO experience.
• At least 1 year of training experience.
• Experience in ESL and LPT is a plus.

Responsibilities

• Monitor calls to identify coaching needs.
• Conduct coaching sessions for agents.
• Develop materials for Foundation Skills Training.
• Analyze data to measure training effectiveness.

Skills

BPO experience

Training experience

Coaching skills

Customer experience knowledge

Education

College Graduate of any course

Job description

A staffing solutions company is seeking a Communications Trainer in Pasay for a graveyard shift. Responsibilities include monitoring calls, conducting coaching sessions, and developing training materials for agents. The role requires at least a college degree and 2 years of BPO experience, with a minimum of 1 year in training. It is essential to possess strong coaching and customer experience knowledge. This position is 100% onsite.