Commercial Support (Merchant Support}

Asia Recruit; Bangsar; On-site; PHP 223,000 - 424,000; Full time

Job summary

Asia Recruit is seeking a meticulous administrator to support merchant verification and AML-related updates in a dynamic team. You will pre-screen documents, update shareholder records, generate reports, and ensure data integrity while meeting tight SLAs.

Join a collaborative environment where you help enhance merchant experience and ensure regulatory compliance.

Qualifications

• Excellent verbal and written communication, interpersonal skills, customer orientation, team interaction, and problem-solving.
• Punctual, regular, and consistent attendance
• Detail-oriented and with the ability to work under pressure and overtime
• Ability to multi-task and meet tight deadlines and SLA
• Willing to be responsible, take ownership, and use their own initiative
• Able to work effectively both as part of a team or as an individual

Responsibilities

• Pre-screen merchant’s business documentation to verify that they are genuine and compliant.
• To perform manual updates of shareholder and owner in the admin portal and name screening through AML/TF Portal.
• Adhere to the department's SOP, company policy, and regulatory requirements.
• Generate reports, store completed work in designated locations, and perform backup operations.
• Comply with data integrity and security policies.
• Accurately updating and maintaining internal records and systems.
• Work closely with the business owner to provide recommendations for back-end tools that improve the merchant experience.

Skills

Communication skills

Interpersonal skills

Customer focus

Team collaboration

Problem solving

Attention to detail

Multitasking

Punctuality

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

• Pre-screen merchant’s business documentation to verify that they are genuine and compliant.


• To perform manual updates of shareholder and owner in the admin portal and name screening through AML/TF Portal.


• Adhere to the department's SOP, company policy, and regulatory requirements.


• Generate reports, store completed work in designated locations, and perform backup operations.


• Comply with data integrity and security policies.


• Accurately updating and maintaining internal records and systems.


• Work closely with the business owner to provide recommendations for back-end tools that improve the merchant experience.

Job Requirements

• Excellent verbal and written communication, interpersonal skills, customer orientation, team interaction, and problem-solving.


• Excellent verbal and written communication, interpersonal skills, customer orientation, team interaction, and problem-solving.


• Punctual, regular, and consistent attendance


• Detail-oriented and with the ability to work under pressure and overtime.


• Ability to multi-task and often meet tight deadlines and SLA.


• Willing to be responsible, take ownership, and use their own initiative.


• Able to work effectively both as part of a team or as an individual.