Business Development Coordinator

Delivery Hero; Bangsar; On-site; PHP 551,000 - 919,000; Full time

Job summary

Delivery Hero's foodpanda Shops team in Malaysia is seeking a Business Development Coordinator to support vendor onboarding, catalog management, and pipeline activities. You will work closely with the sales team, receive hands-on training, and help ensure partners go live smoothly.

The role emphasizes learning digital tools, using Salesforce and Google Workspace, and maintaining accurate records in the CRM.

Qualifications

• Fresh graduates are welcome to apply.
• Experience in sales operations, e-commerce, or coordination is a plus.
• Proficient with Google Workspace (Sheets, Docs).
• Strong attention to detail when handling content uploads, partner data and documentation.
• Excellent English communication to coordinate with cross-functional teams.
• Eager to learn and grow in a fast-paced environment.

Responsibilities

• Manage end-to-end merchant onboarding workflows using Salesforce.
• Coordinate with Content, QC, and Operations teams for smooth onboarding.
• Oversee catalog onboarding, including image and product uploads per quality guidelines.
• Assist with reviewing and managing inbound leads to support top-of-funnel efficiency.
• Record onboarding progress and key updates in CRM tools accurately.
• Identify bottlenecks to refine and improve the partner onboarding journey.

Skills

Sales operations

E-commerce coordination

English communication

Detail orientation

Willingness to learn

Tools

Salesforce

CRM systems

Google Workspace

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

We are looking for a Business Development Coordinator to support our foodpanda Shops growth. This role acts as the operational backbone for our sales team, driving seamless vendor onboarding, catalog management, and pipeline support to ensure our partners go live efficiently.

WHAT YOU WILL OWN:

Working closely with the sales team, you will receive full guidance and hands-on training to:

• Manage and drive end-to-end merchant onboarding workflows using Salesforce.
• Collaborate with Content, QC, and Operations teams to process accounts smoothly and ensure quick turnarounds.
• Oversee catalog onboarding, including image and product uploading according to quality guidelines.
• Assist with reviewing, qualifying, and managing inbound leads to support top-of-funnel efficiency.
• Record onboarding progress, lead statuses, and key operational updates accurately within CRM tools.
• Identify process bottlenecks to refine and improve the partner onboarding journey.

ESSENTIAL EXPERIENCE, SKILLS AND KNOWLEDGE:

• Open to fresh graduates; prior experience in sales operations, e‑commerce, or coordination is an added advantage.
• While experience with Salesforce or CRM systems is a plus, a willingness to learn digital tools is the most essential
• Proficient with Google Workspace applications (Sheets, Docs).
• Strong attention to detail when managing content uploads, partner data, and documentation.
• Effective communication skills in English to coordinate smoothly with cross-functional teams.
• Eager to learn, positive attitude, and ready to grow in a fast-paced environment.

Who we are

foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.