Commercial Operations Leader: Quoting, Procurement & Billing

MicroSourcing; Taguig; On-site; PHP 1,500,000 - 2,300,000; Full time

Benefits offered by this job

Healthcare coverage on day one

Performance bonuses

Paid time-off

Group life insurance

Job summary

MicroSourcing is seeking a Commercial Operations Manager (B2B AU Telco) to lead three functions—MNS Quoting, Procurement, and Operations—onsite at BGC, Taguig. You will oversee order processing, quoting, and contract administration to deliver exceptional customer experience and revenue assurance.

The role requires 7+ years in ICT service delivery with strong leadership, SAP exposure, and a focus on process improvement, SLAs, and cross‑functional collaboration.

Qualifications

• 7+ years of experience in ICT service delivery, operations, and quoting management.
• Proven track record in leading cross-functional teams and managing multiple operational streams (procurement, quoting, and project administration).
• Strong background in project and contract management, including billing and revenue assurance.
• Experience with SAP or similar ERP systems for order and contract management.
• Demonstrated ability to manage stakeholder relationships across sales, finance, vendors, and customers.
• Exposure to telecommunications products and managed network services.

Responsibilities

• Provide strategic direction and day‑to‑day leadership to ICT Procurement Analysts, ICT Operations Analysts, and MNS Quoting Specialists.
• Foster a high‑performance culture focused on accountability, collaboration, and continuous improvement.
• Manage operational workflows, troubleshoot escalations, and ensure compliance with SLAs and regulatory requirements.
• Supervise the MNS quoting function, ensuring accurate, competitive, and timely quotes for managed network services.
• Collaborate with Sales and Product teams to align pricing strategies and customer requirements.
• Manage project accounts and baselines within SLA, supporting Project Managers throughout the lifecycle.
• Oversee contract administration, including changes, variations, closures, and billing milestones to ensure timely revenue recognition.
• Own end‑to‑end order management: create and monitor sales orders/contracts, coordinate invoicing, credits, and SAP material setup.
• Ensure accurate reconciliation and billing of monthly fixed contracts, product, and maintenance milestones using data from multiple systems.
• Collaborate with sales and finance teams to streamline order‑to‑cash processes and resolve escalations promptly.
• Act as the primary escalation point for internal teams, vendors, and customers.
• Maintain strong communication channels with cross‑functional teams to ensure alignment and transparency.
• Identify process gaps and implement initiatives to enhance efficiency, reduce lead times, and improve customer satisfaction.
• Drive automation and best practices across fulfilment, operations, and quoting functions.
• Provide regular performance reports and insights to senior leadership.

Skills

Leadership

Cross-functional leadership

Project management

Billing & revenue assurance

Stakeholder management

Pricing strategy

Operations management

Negotiation

Analytics

Tools

SAP

Job description

MicroSourcing is seeking a Commercial Operations Manager (B2B AU Telco) to lead three functions—MNS Quoting, Procurement, and Operations—onsite at BGC, Taguig. You will oversee order processing, quoting, and contract administration to deliver exceptional customer experience and revenue assurance.

The role requires 7+ years in ICT service delivery with strong leadership, SAP exposure, and a focus on process improvement, SLAs, and cross‑functional collaboration.