Senior Collections Trainer

Wipro; Quezon City; On-site; PHP 335,000 - 502,000; Full time

Benefits offered by this job

Competitive Salary Package

Quarterly Variable Pay

HMO Coverage with free dependent

Job summary

Wipro in Metro Manila is seeking a Training Specialist for the Collections process. You will conduct New Hire Training (classroom and remote), manage training batches, and ensure trainees gain process, product, and compliance knowledge.

You will audit cases, provide feedback, participate in calibration calls, and maintain records for continuous improvement. The role requires 3–5 years in training ops and a college degree, with shifts expected.

Qualifications

• College Graduate (bachelors degree).
• Exposure to UK Banking / other vertical Collections.
• Preferred with collections experience in motor finance experience.

Responsibilities

• Conduct New Hire Training (classroom and remote) for the Collections process, ensuring all trainees are equipped with process, product, and compliance knowledge.
• Manage training batches (typically 1:20 ratio), ensuring effective delivery and engagement.
• Provide feedback and coaching to agents on process, quality, best practices, and support On-the-Job Training (OJT).
• Audit cases for agents using prescribed sheets defined by the client or training team; provide documented feedback on gaps identified.
• Attend weekly calibration calls with client/internal teams as per the calibration roster.
• Conduct training sessions as required within specified timelines.
• Assess trainee performance through tests and practical evaluations.
• Maintain training records, daily reports, and analysis for continuous improvement.
• Motivate associates through effective management, career development, and implementation of reporting mechanisms.
• Process transactions on a weekly or monthly basis as defined by the process to maintain process competency.
• Maintain competency by undergoing TTT certification and staying updated on new products and process changes.
• Perform Training Needs Identification (TNI) based on audit findings and conduct refresher sessions; track performance improvements.
• Maintain track records of performance and analyse data critically.
• Ensure adherence to regulatory and operational objectives, and keep up to date with internal procedural changes and policy updates.
• Participate constructively in case reviews, meetings, and training sessions.
• Communicate key trends and processing difficulties to the Team Leader or relevant manager.

Skills

Training methodologies

Excellent communication

MS Office (PowerPoint, Excel)

Willingness to work in shifts

Oral and written communication

Education

Bachelor's degree

Tools

PowerPoint

Excel

Job description

Wipro in Metro Manila is seeking a Training Specialist for the Collections process. You will conduct New Hire Training (classroom and remote), manage training batches, and ensure trainees gain process, product, and compliance knowledge.

You will audit cases, provide feedback, participate in calibration calls, and maintain records for continuous improvement. The role requires 3–5 years in training ops and a college degree, with shifts expected.