Collections Training & Quality Specialist

Skyro; Mandaluyong; Presencial; PHP 360.000 - 520.000; Jornada completa

Descripción de la vacante

Skyro is seeking a Collections Trainer/Quality Specialist in the Philippines to ensure high standards in debt collection through QA and training. You will design programs, supervise onboarding, and drive continuous improvement across the department.

With strong knowledge of compliance, Unfair Debt Collection Act, and MS Office, you will coach agents, analyze quality data, and collaborate with legal, finance, and customer service to align training with company goals.

Formación

• Experience in collections, quality assurance, or training (experience in both is a plus).
• Strong understanding of compliance standards (e.g., Unfair Debt Collection Act).
• Instructional design or adult-learning principles familiarity is a plus.

Responsabilidades

• Quality Assurance: review collection calls, docs, and activities for compliance with policies and regulations.
• Design, develop, and update training programs and materials for the collections team.
• Onboarding, nesting, and coaching of new hires and existing agents to improve performance.

Conocimientos

Quality Assurance

Training & Development

English Communication

MS Office

Descripción del empleo

Skyro is seeking a Collections Trainer/Quality Specialist in the Philippines to ensure high standards in debt collection through QA and training. You will design programs, supervise onboarding, and drive continuous improvement across the department.

With strong knowledge of compliance, Unfair Debt Collection Act, and MS Office, you will coach agents, analyze quality data, and collaborate with legal, finance, and customer service to align training with company goals.