Collections Team Lead | Shifting Sched | Onsite | Quezon City

TASQ Staffing Solutions; Quezon City; On-site; PHP 334,800 - 502,200; Full time

Job summary

A staffing solutions company located in Quezon City is seeking a Collections Supervisor to lead a team in outbound collections. The ideal candidate has at least 2 years of team leadership experience and 1 year as a collections supervisor in relevant industries. Responsibilities include mentoring team members, monitoring performance, and fostering a positive work environment. This position is 100% onsite with a 24x7 shift schedule.

Qualifications

• Minimum of 2 years team lead experience in relevant fields.
• 1 year of experience as a collections supervisor.

Responsibilities

• Lead and mentor team members to achieve their best.
• Monitor performance metrics and conduct reviews.
• Provide training on collections and customer service.
• Manage schedules and staffing for operational needs.
• Create a positive, collaborative work environment.

Skills

Team leadership

Coaching and training

Performance monitoring

Workforce management

Communication skills

Education

At least 2 years in college

Job description

Nature Of the Account: Travel Outbound Collections

Type of Support: Voice

Work Arrangement: 100% Onsite (EDSA, Quezon City)

Shift Schedule: 24x7

Educational Requirement:

• Finished at least 2 years in college without back subject/s

Work Experience:

• Overall 2 years team lead experience, and 1 year collections supervisor background (Financial Banking/Telco/Healthcare, etc.)

Responsibilities:

• Supervision & Mentoring: Leading, motivating, and providing ongoing support and guidance to team members.
• Performance Monitoring: Tracking individual and team metrics (KPIs), conducting regular performance reviews, providing feedback, and implementing performance improvement plans when necessary.
• Training & Development: Providing ongoing coaching and training on collection techniques, internal systems, and customer service skills to enhance team capabilities.
• Workforce Management: Coordinating work assignments, managing schedules and leave requests, and ensuring appropriate staffing levels to meet operational demands.
• Fostering a Positive Environment: Building a motivating and collaborative work culture that encourages teamwork and continuous improvement.