Collections Team Lead — Ortigas (On-site)

East West Banking Corporation; Manila; On-site; PHP 240,000 - 360,000; Full time

Job summary

East West Banking Corporation in Ortigas is seeking a Collections Officer / Team Head to manage long-outstanding loan accounts through reconciliation and effective collection actions. You will support delinquent accounts and help achieve collection targets, working on-site with the Operations Team.

The role requires a Bachelor’s degree in Business/Finance and at least 1 year of credit or collections experience, with strong communication and coordination skills.

Qualifications

• At least 1 year of experience in credit or collections.
• Working knowledge of collections processes and basic banking operations.
• Detail-oriented with strong communication and coordination skills.

Responsibilities

• Reconcile and review auto loan accounts to support timely collection and resolution
• Implement account maintenance such as reversals, adjustments, and client information updates
• Record all collection actions accurately in the system
• Endorse accounts for skip tracing, field visits, or repossession when necessary
• Facilitate insurance claims and process redemption requests
• Respond to customer concerns professionally and resolve issues within standard timelines
• Assist in achieving unit targets by supporting co-collections associates

Skills

Detail-oriented

Strong communication

Coordination skills

Education

Bachelor's degree in Business, Accountancy, Management, Finance or any related field

Job description

East West Banking Corporation in Ortigas is seeking a Collections Officer / Team Head to manage long-outstanding loan accounts through reconciliation and effective collection actions. You will support delinquent accounts and help achieve collection targets, working on-site with the Operations Team.

The role requires a Bachelor’s degree in Business/Finance and at least 1 year of credit or collections experience, with strong communication and coordination skills.