Collections Leader - Cards & Personal Loans (Hybrid)

East West Banking Corporation; Mandaluyong; Hybrid; PHP 700.000 - 900.000; Vollzeit

Zusammenfassung

East West Banking Corporation seeks a Collections Supervisor (Cards and Personal Loans) in Ortigas on a Hybrid basis. You will lead a team of agents to optimize collections, monitor performance, and ensure compliance with BSP and regulatory standards while delivering strong customer experiences.

The role emphasizes coaching, portfolio analysis, and strategic process improvements to achieve targets and foster growth within a customer-first culture.

Qualifikationen

• Bachelor's degree required.
• At least 3 years of collections or related banking experience.
• Strong negotiation, probing and account resolution skills.
• Analytical and data-driven with ability to interpret reports.
• Proven leadership, communication and stakeholder management.
• Results-oriented with strong problem-solving and sense of urgency.

Aufgaben

• Lead, coach, and develop a team of Collections Agents to meet targets and maintain morale.
• Monitor performance through reviews, coaching, and strategy discussions with training.
• Analyze collection reports, portfolio trends, and customer behavior to optimize strategies.
• Oversee escalations, account reviews, documentation, and portfolio coverage for timely resolution.
• Foster customer-first culture and ensure collection practices meet service standards.
• Manage workforce capacity, recruitment, succession planning and talent development.
• Ensure compliance with bank policies, BSP regulations, audit requirements and risk controls.

Kenntnisse

Negotiation

Probing

Account resolution

Analytical

Leadership

Communication

Ausbildung

Bachelor's degree

Jobbeschreibung

East West Banking Corporation seeks a Collections Supervisor (Cards and Personal Loans) in Ortigas on a Hybrid basis. You will lead a team of agents to optimize collections, monitor performance, and ensure compliance with BSP and regulatory standards while delivering strong customer experiences.

The role emphasizes coaching, portfolio analysis, and strategic process improvements to achieve targets and foster growth within a customer-first culture.