Collections Team Lead: Operations & Performance

The Golden Legacy Financing Corporation; Philippines; On-site; PHP 500,000 - 650,000; Full time

Job summary

The Golden Legacy Financing Corporation seeks a Collections Supervisor to oversee day-to-day collections operations in line with policy and manuals.

You will supervise reporting personnel, assign tasks, and coach the team to ensure compliance with attendance, discipline, and work ethics while driving KPI performance and process improvements. Coordinate with the CCD Manager on policy reviews and cross-functional projects to strengthen asset quality.

Responsibilities

• Oversees day-to-day Collections operations per policy and manuals.
• Ensures reporting staff adhere to attendance, discipline, and ethics standards.
• Assigns tasks to reporting personnel to align collection activities with schedules.
• Coaches team on policy compliance and performance via feedback and huddles.
• Monitors maturation loan collections to prevent overflow to Overdue/Default.
• Implements enhanced collection activities to recover accounts in Overdue/Default.
• Creates ad hoc measures to manage high portfolios and staffing gaps.
• Ensures on-time, accurate reporting, documentation, filing, and storage.
• Collaborates with CCD Manager to review policies for efficiency and KPI goals.
• Leads or participates in cross-functional projects to improve operations.

Job description

The Golden Legacy Financing Corporation seeks a Collections Supervisor to oversee day-to-day collections operations in line with policy and manuals.

You will supervise reporting personnel, assign tasks, and coach the team to ensure compliance with attendance, discipline, and work ethics while driving KPI performance and process improvements. Coordinate with the CCD Manager on policy reviews and cross-functional projects to strengthen asset quality.