Team Leader - Field Collection

UNObank Inc.; Taguig; On-site; PHP 240,000 - 360,000; Full time

Benefits offered by this job

Incentives

Job summary

UNObank Inc. in Taguig invites applications for a Field Collection Team Leader. This on-site role requires leading a team of field collectors to ensure timely recovery of delinquent accounts and adherence to company policies.

You will plan routes, deploy agents, monitor performance, and report field results while mentoring staff and coordinating with related teams to maximize recovery and maintain compliance.

Qualifications

• 1 year of supervisory or team lead experience in collections.
• Strong background in collections operations and bucket/DPD management.

Responsibilities

• Lead and supervise field collectors to ensure timely recovery of delinquent accounts.
• Plan routes and deploy agents; monitor performance and compliance with policies.
• Provide coaching, training and daily/weekly performance reviews; report field results to Field Collection Manager.

Skills

Leadership

Negotiation

Communication

Team management

Education

Senior High School

Job description

On-site - Taguig 1-3 Yrs Exp High/Senior High School Contract

Job Description

Employee Recognition and Rewards

Incentives

Government Mandated Benefits

• Field Collection Team Leader is responsible for managing and supervising a team of field collectors to ensure the timely recovery of delinquent accounts. The role oversees route planning, agent deployment, performance monitoring, and compliance with company policies and regulatory standards.
• The Team Leader serves as the key link between field operations and management, ensuring efficient execution of on-ground collection strategies and accurate reporting of field results.
• Field Collection Team Leader should exhibit professionalism, trustworthiness and possess excellent communication, probing and negotiation skills, as well as an ability to work independently.
• Ensure overage of all assigned accounts, prioritizing based on the campaign / strategy deployed for the Team such as but not limited to prioritization based on location, DPD, bucket level, and customer risk segmentation.
• Monitor agent performance, including number of visits, PTP obtained, payments collected, and accounts updated.
• Conduct spot checks and field audits to validate visit activities and compliance.
• Coordinate with Tele-Collections and Skip-Tracing Teams to maximize contact reach before and after visits.
• Supervise, train, and mentor field collectors to meet recovery and compliance targets.
• Conduct daily huddles and weekly performance reviews to discuss results, issues, and
• Provide field coaching to improve negotiation, professionalism, and documentation accuracy.
• Address attendance, route adherence, and productivity concerns promptly.
• This role is reporting to Field Collection Manager.

Qualification:

• Owns motorcycle
• Owns smartphone
• With experience in Collections with at least 1 year experience in a supervisory or team lead role.
• Strong background in collections operations and knowledge of bucket/dpd management
• Excellent leadership, negotiation, and communication skills.
• Strong organizational, reporting, and problem-solving abilities
• Willing to attend a 1-week training at our BGC Offiec

Interpersonal Skills Communication Skills Negotiation Skills

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