Collections Support Specialist

Prime Business & Collection Services Inc.; Metro Manila; On-site; PHP 201,000 - 312,000; Full time

Job summary

Prime Business & Collection Services Inc. in Metro Manila is seeking a Collection Assistant to support the Collections Team with administrative and operational duties, ensuring accurate records and timely follow-ups with customers.

You will assist Collection Officers and Supervisors, maintain confidential information, and help prepare statements, letters, and reports while adhering to company policies and applicable laws.

Qualifications

• Candidate should communicate clearly with customers.
• Experience recording and updating account information.
• Strong attention to detail in data entry and record keeping.

Responsibilities

• Contact customers regarding overdue accounts through phone, email, or SMS.
• Provide customers with accurate account and payment information.
• Record and update payment commitments and collection results in the system.
• Maintain organized collection records, reports, and documentation.
• Prepare daily, weekly, and monthly collection reports.
• Assist in tracking promised payments and monitor payment commitments.
• Coordinate with internal departments on account concerns and inquiries.
• Escalate disputed accounts to the Collection Supervisor.
• Prepare account statements and notices.
• Ensure confidentiality of customer information.
• Follow laws and company policies governing debt collection.
• Perform other administrative duties as assigned by the supervisor.

Skills

Customer communication

Accounts receivable

Data entry

Record keeping

Attention to detail

Job description

Prime Business & Collection Services Inc. in Metro Manila is seeking a Collection Assistant to support the Collections Team with administrative and operational duties, ensuring accurate records and timely follow-ups with customers.

You will assist Collection Officers and Supervisors, maintain confidential information, and help prepare statements, letters, and reports while adhering to company policies and applicable laws.