Collections Supervisor — Remote Night Shift Leader

MicroSourcing International; Manila; Remote; PHP 670,000 - 1,004,000; Full time

Benefits offered by this job

Competitive rewards

Healthcare coverage on day one

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Job summary

MicroSourcing in the Philippines is seeking a Collections - Supervisor for remote night shift. You will oversee daily portfolio activity, assign queues, monitor collectors, and drive cash collection in a fast-paced B2B environment.

The role emphasizes team coaching, escalating complex disputes, collaborating with Cash Applications and Billing, and enforcing policy compliance. Experience in OTC, DSO reduction, and ERP systems is highly valued.

Qualifications

• 3–5+ years of progressive experience in commercial B2B collections or accounts receivable.
• 1–2 years in a lead, supervisory, or senior capacity.
• Deep expertise in OTC processes, credit terms, collections strategies, and DSO/aging reduction.
• Experience managing and developing front-line analysts in a deadline-driven setting.
• Proficiency with ERP systems (SAP, Oracle, NetSuite, MS Dynamics) and advanced Excel.

Responsibilities

• Daily Operational Supervision: Oversee daily portfolio coverage, monitor collector activity, assign queues, and prioritize workflows based on risk and aging metrics.
• Team Coaching & Performance Management: Provide feedback, coaching, and evaluations; lead onboarding, training, and team meetings.
• Escalation & Complex Dispute Resolution: Serve as escalation point for high-value accounts; untangle disputes and payment barriers.
• Cross-Functional Partnering: Collaborate with Cash Applications and Billing to clear unapplied cash and correct short-pays.
• Policy Compliance & Quality Control: Enforce adherence to collection policies, documentation standards, and SOX controls.
• Reporting & Process Improvement: Review aging trends, track productivity, and recommend workflow improvements.

Skills

Collections

Leadership

Excel

ERP Systems

Education

Bachelor's degree in Accounting, Finance, or Business Administration

Tools

SAP

Oracle

NetSuite

MS Dynamics

Job description

MicroSourcing in the Philippines is seeking a Collections - Supervisor for remote night shift. You will oversee daily portfolio activity, assign queues, monitor collectors, and drive cash collection in a fast-paced B2B environment.

The role emphasizes team coaching, escalating complex disputes, collaborating with Cash Applications and Billing, and enforcing policy compliance. Experience in OTC, DSO reduction, and ERP systems is highly valued.