Remote Collections Supervisor – Night Shift Leader

Teladoc Health; Philippines; Remote; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Healthcare coverage from day one

Bonuses and incentives

Paid time off with cash conversion

Group life insurance

Job summary

MicroSourcing is seeking a Collections - Supervisor to lead a remote night-shift team handling commercial B2B accounts. You’ll supervise daily activities, coach analysts, and resolve complex disputes while partnering with Cash Applications and Billing to optimize cash conversion and customer experience.

Ideal candidates have 3–5+ years in collections or AR, with 1–2 years in leadership, and strong Excel and ERP system skills in a fast-paced healthcare-enabled environment.

Qualifications

• 3–5+ years in commercial B2B collections or accounts receivable.
• 1–2 years in lead/supervisory role or senior capacity.
• Strong knowledge of OTC processes and aging reduction techniques.
• Excellent negotiation and de-escalation skills.

Responsibilities

• Oversee daily portfolio coverage and queue assignments.
• Coach and evaluate Collections Analysts; lead onboarding and meetings.
• Escalate high-value or high-risk accounts and resolve disputes.
• Collaborate with Cash Applications and Billing to clear unapplied cash and errors.
• Ensure compliance with corporate collection policies and SOX controls.
• Monitor aging trends and recommend process improvements.

Skills

Leadership coaching

MS Excel

Dispute negotiation

OTC knowledge

Credit terms

Education

Bachelor’s degree in Accounting/Finance/Business

Tools

SAP

Oracle

NetSuite

MS Dynamics

Job description

MicroSourcing is seeking a Collections - Supervisor to lead a remote night-shift team handling commercial B2B accounts. You’ll supervise daily activities, coach analysts, and resolve complex disputes while partnering with Cash Applications and Billing to optimize cash conversion and customer experience.

Ideal candidates have 3–5+ years in collections or AR, with 1–2 years in leadership, and strong Excel and ERP system skills in a fast-paced healthcare-enabled environment.