Collections Staff | Mandaue Cebu

Asticom Technology Inc; Mandaue; On-site; PHP 240,000 - 360,000; Full time

Job summary

Asticom Technology Inc. is hiring a Collections Staff to manage customer accounts and monitor balances. The role involves contacting customers, coordinating with internal teams, and resolving billing concerns while maintaining a professional customer experience.

The ideal candidate has a business-finance background, basic SAP and Excel skills, and strong attention to detail. Fresh graduates are welcome to apply, with opportunities to grow in accounts receivable and collections.

Qualifications

• Bachelor's degree in Business Administration with Finance/Accounting focus or related field.
• At least 1 year collections experience preferred; fresh graduates welcome.
• Proficient with common office software and computers.
• Experience with SAP is an advantage; Excel Pivot Tables preferred.
• Strong verbal and written communication, detail-orientation, and organization.
• Good judgment and problem-solving abilities; customer-focused approach.

Responsibilities

• Reach out to customers regarding pending and overdue balances via calls and email.
• Review accounts and track payment status to ensure timely follow-ups.
• Discuss payment arrangements and settlement options with customers.
• Document collection activities and payment updates accurately.
• Prepare statements, reminders, invoices, and related documents.
• Coordinate with Sales on billing concerns, disputes, and issues.
• Investigate and resolve discrepancies in customer accounts.
• Respond to questions in a courteous and professional manner.
• Provide regular updates and reports on outstanding accounts and progress.
• Follow company procedures and applicable requirements for handling accounts.
• Work toward collection goals while maintaining positive customer experience.

Skills

Communication skills

Attention to detail

Customer service mindset

Microsoft Excel

Problem-solving

Education

Bachelor's degree in Business Administration or Finance

Tools

SAP

Pivot Tables in Excel

Job description

About the Role

We are looking for a Collections Staff who will help manage customer accounts and ensure outstanding balances are properly monitored and followed up. This position involves communicating with customers, coordinating with internal teams, and assisting in resolving account or billing concerns.

The ideal candidate is comfortable communicating with customers, organized when handling account records, and able to manage follow-ups professionally.

What You’ll Do

• Reach out to customers regarding pending and overdue balances through calls, email, and other available channels.

• Review assigned accounts and track payment status to ensure timely follow-ups.

• Discuss available payment arrangements and settlement options with customers when applicable.

• Document collection activities, customer conversations, and payment updates accurately.

• Prepare account statements, payment reminders, invoices, and other collection-related documents.

• Coordinate with the Sales team regarding billing concerns, disputes, and account-related issues.

• Help investigate and resolve discrepancies in customer accounts.

• Respond to customer questions and concerns in a courteous and professional manner.

• Prepare regular updates and reports regarding outstanding accounts and collection progress.

• Follow established company procedures and applicable requirements when handling customer accounts.

• Work toward collection objectives while maintaining a positive customer experience.

What We’re Looking For

• Bachelor's degree in Business Administration major in Finance, Accounting, or a related course.

• Candidates with at least 1 year of collections experience are preferred.

• Fresh graduates are welcome to apply

• Comfortable using computers and common office applications.

• Experience with SAP is an advantage.

• Knowledge of Microsoft Excel, particularly Pivot Tables, is preferred.

• Good verbal and written communication skills.

• Strong attention to detail and ability to keep account information organized.

• Good judgment and problem-solving abilities.

• Professional and customer-focused approach when handling payment concerns.

Experience That Will Be an Advantage

Candidates with exposure to any of the following are encouraged to apply:

• Collections or Accounts Receivable

• Billing and payment monitoring

• Customer account management

• SAP

• Excel and Pivot Tables

• Customer service

• Account reconciliation

Fresh graduates with relevant internship/OJT experience are also encouraged to submit their application.