Collections Staff - Fresh Graduate | Alabang

Asticom Technology Inc; Muntinlupa; On-site; PHP 300,000 - 480,000; Full time

Job summary

Asticom is seeking a detail-oriented Collections Associate to oversee overdue balances and drive timely payments. You will negotiate structured plans, maintain meticulous logs, and coordinate with Sales to resolve billing questions.

The role requires a Bachelor's degree, strong communication, and advanced Excel skills (lookups and PivotTables). Experience in accounts receivable is a plus, and accuracy is essential.

Qualifications

• Bachelor's degree required in any 4-year field.
• Strong written and verbal communication skills.
• Proficient in Excel with lookups and PivotTables.
• Demonstrated negotiation and analytical problem-solving abilities.
• High attention to accuracy and thorough documentation.
• Ability to multitask across dynamic portfolios to meet collection goals.
• Prior experience in accounts receivable or collections is a plus.

Responsibilities

• Reach out to clients by phone, email, and other channels to recover past-due balances.
• Track assigned accounts to drive timely settlements of invoices.
• Negotiate payment schedules in line with company guidelines.
• Maintain detailed documentation of all collection efforts and agreements.
• Issue invoices, reminders, and detailed account statements as required.
• Collaborate with Sales and other departments to resolve billing questions.
• Generate routine reports on outstanding balances and progress.
• Address invoicing discrepancies and client inquiries professionally.
• Adhere to policies, regulations, and legal standards during collections.

Skills

Excel - lookups

Communication skills

Negotiation

Analytical thinking

Documentation accuracy

Education

Bachelor's degree (any 4-year field)

Job description

Position Overview

Our Finance and Accounting Services team is seeking driven, detail-oriented Collections Associates. In this role, you will oversee outstanding balances, pursue overdue payments, negotiate structured payment plans, and maintain meticulous account logs—all while delivering an exceptional standard of client support.

Key Responsibilities

• Reach out to clients via phone, email, and other communication tools to recover past-due balances.
• Track assigned accounts proactively to drive the timely settlement of pending invoices.
• Negotiate compliant payment schedules and resolution options in line with company guidelines.
• Keep detailed, up-to-date documentation of all collection efforts, client interactions, and payment agreements.
• Issue billing reminders, invoices, and detailed account statements as required.
• Partner with Sales and internal departments to resolve billing questions and payment disagreements.
• Generate routine management reports covering outstanding balances, recovery progress, and account status.
• Research invoicing discrepancies and address client inquiries in a courteous, professional manner.
• Adhere strictly to company policies, industry regulations, and legal standards during all collection activities.

Qualifications & Requirements

• Bachelor's degree in any 4-year field of study.
• Excellent written and verbal communication skills.
• Proficient in Microsoft Excel, specifically using lookup functions and PivotTables.
• Demonstrated negotiation, analytical problem-solving, and client-relations capabilities.
• High attention to accuracy with a track record of thorough documentation.
• Proven capacity to multitask across dynamic portfolios and achieve collection goals.
• Prior experience in accounts receivable, collections, or financial management is a plus.