Collections Staff - Cebu

Asticom Technology Inc; Mandaue; On-site; PHP 279,000 - 391,000; Full time

Job summary

Asticom Technology Inc. is seeking a Collections Staff to join our Cebu team. The role focuses on monitoring accounts, following up on balances, and resolving billing concerns while maintaining professional relationships.

The ideal candidate will have a degree in Business Administration, Finance, or Accounting, with 1 year of collections experience preferred. Fresh graduates with related internship experience are welcome to apply.

Qualifications

• Bachelor's degree in Business Administration, Finance, Accounting, or a related field.
• Fresh graduates with related OJT/internship experience are welcome to apply.
• Preferably with at least 1 year of relevant collections experience.
• Computer literate with good knowledge of Microsoft Office applications, particularly Excel.
• Experience or familiarity with SAP and Pivot Tables is an advantage.
• Good communication, negotiation, analytical, and problem-solving skills.
• Organized, detail-oriented, and proactive in handling customer accounts and payment concerns.

Responsibilities

• Reach out to customers via phone, email, and other communication channels regarding unpaid or overdue accounts.
• Track customer accounts and ensure timely follow-up on pending payments and outstanding invoices.
• Discuss and negotiate payment arrangements and settlement options with customers.
• Keep accurate documentation of collection efforts, account updates, and customer communications.
• Prepare and issue payment reminders, invoices, and account statements as needed.
• Coordinate with internal teams, particularly Sales, to address billing disputes and customer concerns.
• Assist in investigating and resolving billing discrepancies and account-related issues.
• Generate regular reports on outstanding accounts and collection performance.
• Ensure that collection activities are performed in accordance with company policies, procedures, and applicable regulations.
• Deliver professional customer service while working toward assigned collection targets and business goals.

Skills

Excel

SAP

Pivot Tables

Communication

Negotiation

Analytical

Problem Solving

Organizational

Education

Bachelor’s degree in Business Administration, Finance, Accounting, or a related field

Tools

Excel

SAP

Pivot Tables

Job description

Role Overview

We are looking for a Collections Staff to join our team in Cebu. This role will focus on monitoring customer accounts, following up on outstanding balances, assisting with payment arrangements, and resolving billing concerns while maintaining professional customer relationships.

Key Responsibilities

• Reach out to customers via phone, email, and other communication channels regarding unpaid or overdue accounts.

• Track customer accounts and ensure timely follow-up on pending payments and outstanding invoices.

• Discuss and negotiate payment arrangements and settlement options with customers.

• Keep accurate documentation of collection efforts, account updates, and customer communications.

• Prepare and issue payment reminders, invoices, and account statements as needed.

• Coordinate with internal teams, particularly Sales, to address billing disputes and customer concerns.

• Assist in investigating and resolving billing discrepancies and account-related issues.

• Generate regular reports on outstanding accounts and collection performance.

• Ensure that collection activities are performed in accordance with company policies, procedures, and applicable regulations.

• Deliver professional customer service while working toward assigned collection targets and business goals.

Qualifications

• Bachelor’s degree in Business Administration, Finance, Accounting, or a related field.

• Preferably with at least 1 year of relevant collections experience.

• Fresh graduates with related OJT/internship experience are welcome to apply.

• Computer literate with good knowledge of Microsoft Office applications, particularly Excel.

• Experience or familiarity with SAP and Pivot Tables is an advantage.

• Good communication, negotiation, analytical, and problem-solving skills.

• Organized, detail-oriented, and proactive in handling customer accounts and payment concerns.

Work Location

Cebu