Collection Staff - Alabang

Asticom Technology Inc; Muntinlupa; On-site; PHP 200,000 - 350,000; Full time

Job summary

Asticom Technology Inc. is seeking a Collections Staff to join our team in Metro Manila.

You will manage outstanding accounts, follow up on overdue payments, resolve billing concerns, and maintain positive customer relationships while ensuring compliance with company policies and applicable laws. You will contact customers via phone, email, and other channels, monitor accounts, negotiate payment terms, and prepare statements and reports for management, contributing to targets and business

Qualifications

• Bachelor’s degree in Business Administration, Finance, Accounting, or related field.
• At least 1 year of collections experience; fresh graduates with internship are welcome.
• Proficient in Microsoft Office, especially Excel; knowledge of SAP and Pivot Tables preferred.

Responsibilities

• Contact customers via phone, email, and other channels regarding overdue payments.
• Monitor accounts and follow up on outstanding invoices and payments.
• Negotiate payment terms and settlement arrangements with customers.
• Maintain records of collection activities and customer interactions.
• Prepare and send payment reminders, invoices, and account statements.
• Coordinate with Sales Team to address billing concerns and disputes.
• Prepare reports on outstanding accounts and collection activities for management.
• Assist in resolving billing discrepancies and customer inquiries professionally.
• Ensure collection activities comply with company policies and applicable laws.
• Maintain high level of customer service while achieving collection targets.

Skills

Phone & Email Communication

Negotiation

Customer Service

Microsoft Office

Excel

SAP

Pivot Tables

Detail-oriented

Education

Bachelor's degree in Business Administration/Finance/Accounting

Tools

Microsoft Office

Excel

SAP

Pivot Tables

Job description

Role Overview

We are looking for a Collections Staff to join our team. The successful candidate will be responsible for managing outstanding accounts, following up on overdue payments, resolving billing concerns, and maintaining positive customer relationships while ensuring compliance with company policies and applicable regulations.

What You’ll Do

• Contact customers through phone, email, and other communication channels regarding overdue payments.

• Monitor customer accounts and follow up on outstanding invoices and payments.

• Negotiate appropriate payment terms and settlement arrangements with customers.

• Maintain accurate and updated records of collection activities and customer interactions.

• Prepare and send payment reminders, invoices, and account statements.

• Coordinate with the Sales Team to address billing concerns, disputes, and customer issues.

• Prepare reports on outstanding accounts and collection activities for management.

• Assist in resolving billing discrepancies and customer inquiries professionally.

• Ensure all collection activities are conducted in accordance with company policies and applicable laws.

• Maintain a high level of customer service while achieving collection targets and business objectives.

Qualifications

• Bachelor’s degree in Business Administration, Finance, Accounting, or a related field.

• Preferably with at least 1 year of collections experience.

• Fresh graduates with relevant OJT/internship experience are welcome to apply.

• Computer literate and proficient in Microsoft Office applications, particularly Excel.

• Knowledge or experience in SAP and Pivot Tables is preferred.

• Strong communication, negotiation, problem-solving, and customer service skills.

• Detail-oriented, organized, and proactive in following up on outstanding accounts.

Why Join Us?

• Gain valuable experience in collections, billing, and account management.

• Work in a professional and collaborative environment.

• Opportunity to develop your skills in financial operations and customer management.