Collections Specialist: Professional Receivables

S&L Fine Foods; Philippines; On-site; PHP 201,000 - 335,000; Full time

Job summary

S&L Fine Foods is seeking a Collection Officer to monitor customer accounts and outstanding receivables, engaging with customers to ensure timely payments while upholding professional relationships.

You will review aging reports, perform regular follow-ups, and coordinate with multiple departments to resolve issues and maintain accurate collection records. This role demands a respectful, compliant approach to debt collection.

Qualifications

• Follow policies and procedures related to credit, collection, billing, and accounts receivable.
• Observe laws, regulations, and ethical standards for debt collection and customer communication.
• Communicate with customers professionally and respectfully about their financial obligations.
• Maintain confidentiality of customer information and financial records.
• Comply with internal control procedures and audit requirements.

Responsibilities

• Monitor assigned customer accounts and outstanding receivables on a regular basis.
• Review aging reports to identify current, overdue, and potentially delinquent accounts.
• Contact customers through phone calls, emails, letters, or other approved channels regarding outstanding payments.
• Conduct regular follow-ups on overdue invoices and accounts.
• Negotiate payment arrangements or installment schedules within authorized company guidelines.
• Review customer statements and account balances to ensure accuracy and investigate discrepancies.
• Coordinate with Accounting, Billing, Sales, Customer Service, and other relevant departments to resolve account issues.
• Maintain accurate and complete collection records for all assigned accounts.
• Prepare regular collection reports for management on outstanding, overdue, and delinquent accounts.
• Escalate accounts that remain unpaid despite repeated collection efforts to appropriate supervisors or management

Job description

S&L Fine Foods is seeking a Collection Officer to monitor customer accounts and outstanding receivables, engaging with customers to ensure timely payments while upholding professional relationships.

You will review aging reports, perform regular follow-ups, and coordinate with multiple departments to resolve issues and maintain accurate collection records. This role demands a respectful, compliant approach to debt collection.