Collections Specialist: Payments & Account Recovery

Recruitify_HR; Taguig; On-site; PHP 406,224 - 486,576; Full time

Benefits offered by this job

Equity Incentive Plan

Performance Bonus

Incentives

HMO

Annual Company Trip

Free Meals

Sleeping Quarters

Job summary

A leading BPO company in Metro Manila is seeking a Collection Associate to manage payment collections and customer relationships. The ideal candidate should have a Bachelor's degree and 3-5 years of relevant experience. Responsibilities include call handling, record maintenance, and team collaboration to meet collection goals. The role offers an on-site work location with salary up to 40K, along with performance bonuses and various employee perks, such as health benefits and company trips.

Qualifications

• Bachelor's degree in finance, business, or related field is required.
• 3-5 years of relevant experience in collections or customer service.
• Excellent communication and negotiation skills are essential.
• Proficient in MS Office and collection software is needed.
• Strong problem-solving abilities and attention to detail required.
• Ability to work in a fast-paced environment and multitask.

Responsibilities

• Conduct outbound and inbound calls to collect payments and resolve issues.
• Maintain accurate and detailed records of customer interactions.
• Develop and maintain strong relationships with customers.
• Work collaboratively with team members to achieve collection targets.
• Analyze customer accounts for improvements in collection strategies.

Skills

Excellent communication skills

Negotiation skills

Problem-solving abilities

Attention to detail

Proficient in MS Office

Collection software

Education

Bachelor’s degree in finance, business or related field

Job description

A leading BPO company in Metro Manila is seeking a Collection Associate to manage payment collections and customer relationships. The ideal candidate should have a Bachelor's degree and 3-5 years of relevant experience. Responsibilities include call handling, record maintenance, and team collaboration to meet collection goals. The role offers an on-site work location with salary up to 40K, along with performance bonuses and various employee perks, such as health benefits and company trips.