International Collections Specialist - Night Shift

Outsourced; Manila; On-site; PHP 246,000 - 357,000; Full time

Job summary

Outsourced is seeking a motivated Collections Agent to join our offshore team in Eastwood, Quezon City. You will manage overdue accounts, engage with clients to recover balances, and maintain records, working 11:00 PM to 8:00 AM on a 3-month contract.

Ideal candidates have B2B collections experience, strong communication and negotiation skills, attention to detail, and proficiency in Microsoft Office or CRM tools. Join a supportive, growth-oriented environment.

Qualifications

• Proven experience in international B2B collections, accounts receivable, or a related financial role.
• Strong written and verbal communication with a professional and empathetic phone manner.
• Ability to negotiate effectively while maintaining positive client relationships.
• High attention to detail and strong organizational skills.
• Proficiency in Microsoft Office (Excel, Word, Outlook); experience with collections or CRM software is an advantage.
• Comfortable working with targets and can perform under pressure.
• Knowledge of relevant debt collection laws and regulations is a plus.
• Bachelor's degree in Finance, Business, or related field preferred.

Responsibilities

• Contact customers via phone, email, and written correspondence to follow up on overdue accounts
• Negotiate payment arrangements and settlements in line with company policies and guidelines
• Maintain accurate and up-to-date records of all collection activity in the CRM or collections software
• Escalate accounts that require legal action or third-party intervention to the appropriate team
• Meet or exceed monthly collections targets and KPIs
• Identify disputes and coordinate resolution with the relevant internal departments
• Prepare regular reports on account status, recovery rates, and aging balances
• Ensure compliance with applicable debt collection laws, regulations, and company standards
• Handle inbound inquiries from clients regarding billing and account status

Skills

Communication skills

Negotiation

Detail-oriented

Organizational skills

CRM software

Microsoft Office

Targets / KPIs

Education

Bachelor's degree in Finance, Business, or related field

Tools

Excel

Word

Outlook

Job description

Outsourced is seeking a motivated Collections Agent to join our offshore team in Eastwood, Quezon City. You will manage overdue accounts, engage with clients to recover balances, and maintain records, working 11:00 PM to 8:00 AM on a 3-month contract.

Ideal candidates have B2B collections experience, strong communication and negotiation skills, attention to detail, and proficiency in Microsoft Office or CRM tools. Join a supportive, growth-oriented environment.