Collections Specialist for Real Estate

Global-Estate Resorts, Inc. (a subsidiary of Megaworld Corporation); Metro Manila; On-site; PHP 280,000 - 420,000; Full time

Job summary

Global-Estate Resorts, Inc. is seeking an After Sales/Collection Specialist responsible for receivables collection and assisting clients by reviewing, processing requests, resolving complaints and ensuring quality service.

The role involves front-line communication with buyers, sending reminders, following up payments, negotiating inquiries, and coordinating with internal teams and banks to ensure timely settlements.

Qualifications

• Bachelor’s degree in Finance, Marketing, Business Administration, or related field.
• 1–2 years of experience in After Sales operations.
• Experience in accounts management or customer service in real estate is a plus.

Responsibilities

• Frontliner: Communicates with buyers on the whole collection.
• Generates and sends reminder/billing notices to buyers/tenants.
• Calls buyers to follow up payments for outstanding or remaining balance on purchased property.
• Emails buyers to follow up payment for outstanding or remaining balance on purchased property.
• Attends/negotiates the requests, inquiries, and concerns of buyers.
• Reviews and prepares Accounts Commendation Sheet, internal memos, and other documents.
• Receives, prepares, and endorses check requests: holding, return, or re-deposit.
• Sends financial and documentary requirements.
• Reviews and generates beginning and month-end reports.
• Reviews and processes bank loan documents of clients.
• Monitors and sends notices to clients with bounced checks.
• Prepares, reviews, and endorses accounts for re-open.
• Accommodates inquiries regarding property turnover.
• Coordinates with internal departments and tie-up banks.
• Performs other related tasks as may be assigned.

Skills

After Sales operations

Accounts management

Customer service

Education

Bachelor's degree in Finance/Marketing/Business Administration

Job description

QUALIFICATIONS:

• Bachelor's degree in Finance, Marketing, Business Administration, or a related field.

• With 1-2 years of experience in After Sales operations.

• Experience in accounts management or customer service in real estate is a plus.

Position Summary:

An After Sales/ Collection Specialist is mainly responsible for the collection of receivables and assists clients by responding, reviewing and processing requests, resolving complaints and maintaining quality service.

Core Responsibilities:

• Frontliner: Communicates with buyers on the whole collection

• Generates and sends reminder/billing notices to buyers/tenants

• Calls buyers to follow up payments for outstanding or remaining balance on purchased property

• Emails buyers to follow up payment for outstanding or remaining balance on purchased property

• Attends/negotiates the requests, inquiries, and concerns of buyers

• Reviews and prepares Accounts Commendation Sheet, internal memos, and other documents

• Receives, prepares, and endorses check requests: holding, return, or re-deposit

• Sends financial and documentary requirements

• Reviews and generates beginning and month-end reports

• Reviews and processes bank loan documents of clients

• Monitors and sends notices to clients with bounced checks

• Prepares, reviews, and endorses accounts for re-open

• Accommodates inquiries regarding property turnover

• Coordinates with internal departments and tie-up banks

• Performs other related tasks as may be assigned