Collections & Customer Relations Specialist

Gratitude Philippines; Muntinlupa; On-site; PHP 279,000 - 390,600; Full time

Job summary

A leading collections agency in Metro Manila is seeking an experienced Collections Specialist. You will manage inbound and outbound calls for collection purposes, build strong client relationships, and ensure compliance with legal requirements. The ideal candidate has a Bachelor’s degree and 3-5 years of experience in collections or customer service, along with strong communication and organizational skills. This role offers a chance to impact collections positively.

Qualifications

• 3-5 years of experience in collections or customer service.
• Detail-oriented with strong organizational skills.

Responsibilities

• Manage outbound and inbound calls for collection purposes.
• Build strong relationships with clients to facilitate collections.
• Record and update account information accurately.
• Resolve client inquiries and manage payment disputes.
• Maintain compliance with legal and regulatory requirements for collections.

Skills

Strong communication and negotiation skills

Proficiency in using CRM software

Proficiency in MS Office

Education

Bachelor’s degree in any field

Job description

A leading collections agency in Metro Manila is seeking an experienced Collections Specialist. You will manage inbound and outbound calls for collection purposes, build strong client relationships, and ensure compliance with legal requirements. The ideal candidate has a Bachelor’s degree and 3-5 years of experience in collections or customer service, along with strong communication and organizational skills. This role offers a chance to impact collections positively.