Collections Specialist | AU Dayshift | Weekends off

Vault Outsourcing OPC; Philippines; On-site; PHP 279,000 - 424,000; Full time

Benefits offered by this job

HMO

Paid time off

Career growth opportunities

Professional development

Supportive leadership

Job summary

Vault Outsourcing OPC is seeking an experienced Debt Collector to manage delinquent accounts, review payment histories, and drive recoveries for an Australian client.

This role involves skip tracing to locate debtors, negotiating settlements, and recording all communications accurately in the system, with collaboration across teams to resolve complex cases.

Ideal candidates have 2–3 years in collections, strong negotiation and communication skills, and high attention to detail.

Qualifications

• 2–3 years experience in collections or debt recovery.
• Experience in skip tracing and investigative methods (Preferred).
• Strong negotiation and communication skills.
• High attention to detail and accuracy in account reviews.

Responsibilities

• Manage delinquent accounts and review payment histories to determine recovery strategies.
• Use skip tracing to locate and contact debtors who have defaulted on payments or become unresponsive.
• Negotiate repayment plans, settlements, or resolutions via phone, email, or correspondence.
• Record all communications and agreements accurately in the system.
• Work with team leads, legal, and compliance on complex cases and escalations.

Skills

Skip tracing

Negotiation

Communication

Attention to detail

Job description

We are seeking an experienced Debt Collector to manage delinquent accounts, recover outstanding debts, and negotiate repayment arrangements. The role involves skip tracing to locate debtors, maintaining accurate records, and collaborating with internal teams to resolve complex cases.

Key responsibilities

• Manage delinquent accounts and review payment histories to determine recovery strategies

• Use skip tracing to locate and contact debtors who have defaulted on payments or become unresponsive

• Negotiate repayment plans, settlements, or resolutions via phone, email, or correspondence

• Record all communications and agreements accurately in the system

• Work with team leads, legal, and compliance on complex cases and escalations

About you

• 2–3 years experience in collections or debt recovery (AU market preferred)

• Experience in skip tracing and investigative methods (Preferred)

• Strong negotiation and communication skills

• High attention to detail and accuracy in account reviews

Why Join Vault Outsourcing?

• Work directly with an Australian corporate client and gain international exposure in debt recovery

• Enjoy a stable AU dayshift schedule that supports work-life balance

• HMO + paid time off

• Career growth and professional development opportunities

• Supportive leadership and collaborative team culture

• Be part of a people-first workplace that values trust, teamwork, and continuous learning