Collections Officer (Remote)

OutsourcedIn; Metro Manila; Remote; PHP 2,903,000 - 4,020,000; Full time

Benefits offered by this job

Work From Home

Job summary

OutsourcedIn is seeking a Collections Officer (Remote) to manage end-to-end credit control for B2B clients with a strong focus on the Australian market. You will lead payment negotiations, resolve disputes, and maintain customer relationships while ensuring timely debt recovery.

Work from home, full-time, with exposure to AR processes using Xero/MYOB/QuickBooks and advanced Excel skills. Candidates must have 2–5 years in Australian B2B collections and a professional telephone manner.

Qualifications

• 2–5 years of B2B collections / credit control experience in Australia.
• Strong understanding of Australian invoicing standards, payment terms, and debtor legislation.
• Experience with high-volume AR in fast-paced environments.
• Confident and professional phone manner with negotiation skills.
• Proficient in Excel/Google Sheets for reconciliations and ageing analysis.

Responsibilities

• Manage a portfolio of B2B customer accounts and maintain up-to-date ageing reports.
• Conduct daily outbound calls, emails, and reminders for overdue invoices.
• Negotiate payment arrangements, resolve disputes, and secure commitments.
• Accurately record all collection activities in CRM or accounting systems (Xero, MYOB, QuickBooks, or similar).
• Monitor client credit limits, payment behaviours, and elevate risks promptly.
• Follow internal processes for account holds, overdue notifications, and legal referrals.
• Work closely with Sales, Operations, and Finance to clarify invoice queries or discrepancies.

Skills

B2B collections

Credit control

Australian market experience

Negotiation

Excel

Google Sheets

Tools

Xero

MYOB

QuickBooks

Excel

Google Sheets

Job description

About the job Collections Officer (Remote)

Collections Officer (B2B) | Remote

Work From Home | Full-Time | AU Client | B2B Accounts Receivable & Collections

About the Role

We are seeking a highly experienced B2B Collections Officer with strong Australian market experience to manage end-to-end credit control, debtor follow-ups, and payment resolution for business clients. This role requires excellent communication skills, firm but professional negotiation ability, and a solid understanding of Australian invoicing, payment terms, and commercial collection practices.

The ideal candidate has previous experience handling high-volume B2B accounts, strong attention to detail, and the ability to maintain positive client relationships while ensuring timely debt recovery.

Key Responsibilities

Accounts Receivable & Credit Control

Manage a portfolio of B2B customer accounts and maintain up-to-date ageing reports.

Conduct daily outbound calls, emails, and reminders for overdue invoices.

Negotiate payment arrangements, resolve disputes, and secure commitments.

Accurately record all collection activities in CRM or accounting systems (Xero, MYOB, QuickBooks, or similar).

Monitor client credit limits, payment behaviours, and elevate risks promptly.

Follow internal processes for account holds, overdue notifications, and legal referrals.

Work closely with Sales, Operations, and Finance to clarify invoice queries or discrepancies.

Provide high-quality customer service while maintaining firm collection standards.

Educate clients on payment terms, invoicing cycles, and account status.

Investigate short payments, unidentified deposits, and incorrect remittances.

Reporting & Compliance

Maintain updated debtor ageing summaries and weekly collection reports.

Recommend accounts for escalation, payment plans, or external recovery.

Ensure adherence to Australian commercial collection guidelines and ethical practices.

Proactively identify process gaps and suggest improvements to reduce ageing debt.

Required Experience & Skills

2-5 years B2B collections / credit control experience in Australia (mandatory).

Strong understanding of Australian invoicing standards, payment terms, and debtor legislation.

Experience working with high-volume AR in fast-paced environments.

Confident and professional phone manner with strong negotiation ability.

Strong Excel/Google Sheets skills (reconciliations, reports, ageing analysis).

Ability to work independently, meet targets, and handle difficult conversations.

High attention to detail and accuracy in record-keeping.

Preferred (Not Essential)

Experience working with trade accounts, wholesale, logistics, construction, FMCG, or service-based businesses.

Familiarity with end-to-end AR processes including invoicing, reconciliations, credits, and disputes.

Prior experience in outsourced/remote AR environments.

Work remotely with a supportive team.

Stable, long-term role with ongoing career growth.

Exposure to Australian businesses across multiple industries.