Collections Specialist

RemoteVA; Metro Manila; On-site; PHP 334,800 - 558,000; Full time

Job summary

RemoteVA is seeking a confident Collections Specialist to join our bookkeeping team. You will contact clients about outstanding invoices, follow up on overdue accounts, and negotiate payment arrangements while maintaining positive relationships.

The ideal candidate has experience in collections or accounts receivable, excellent verbal and written English, strong phone etiquette, and solid organizational skills. Proficiency in Microsoft Office and QuickBooks is a plus.

Qualifications

• Previous experience in collections, Accounts Receivable (A/R), or customer service.
• Excellent verbal and written English communication skills.
• Strong phone etiquette and confidence in handling collection calls.
• Ability to communicate professionally and build positive client relationships.
• Strong organizational skills and attention to detail.
• Proficiency in Microsoft Office and accounting software (QuickBooks experience is a plus).
• Ability to work independently and manage multiple accounts effectively.

Responsibilities

• Contact clients via phone and email regarding outstanding invoices and overdue accounts.
• Follow up on past-due balances and negotiate payment arrangements when necessary.
• Maintain accurate records of collection activities and payment statuses.
• Respond to client inquiries regarding invoices, payments, and account balances.
• Coordinate with the bookkeeping team to resolve billing discrepancies.
• Monitor Accounts Receivable aging reports and prioritize collection efforts.
• Maintain professionalism and provide excellent customer service during all client interactions.

Skills

Experience in collections

Accounts Receivable (A/R)

Customer service

Verbal and written English

Phone etiquette

Professional communication

Client relationship building

Organizational skills

Detail-oriented

Tools

Microsoft Office

QuickBooks

Job description

We are seeking a confident and professional Collections Specialist to join our bookkeeping company. The ideal candidate has excellent communication skills, is comfortable speaking with clients, and has experience collecting outstanding payments while maintaining positive customer relationships.

Key Responsibilities

• Contact clients via phone and email regarding outstanding invoices and overdue accounts.
• Follow up on past-due balances and negotiate payment arrangements when necessary.
• Maintain accurate records of collection activities and payment statuses.
• Respond to client inquiries regarding invoices, payments, and account balances.
• Coordinate with the bookkeeping team to resolve billing discrepancies.
• Monitor Accounts Receivable aging reports and prioritize collection efforts.
• Maintain professionalism and provide excellent customer service during all client interactions.
  
  
  

Qualifications

• Previous experience in collections, Accounts Receivable (A/R), or customer service.
• Excellent verbal and written English communication skills.
• Strong phone etiquette and confidence in handling collection calls.
• Ability to communicate professionally and build positive client relationships.
• Strong organizational skills and attention to detail.
• Proficiency in Microsoft Office and accounting software (QuickBooks experience is a plus).
• Ability to work independently and manage multiple accounts effectively.