Coordinator, Collections

Stagwell; Manila; On-site; PHP 334,800 - 558,000; Full time

Job summary

Stagwell is seeking a motivated and detail-oriented Collections Specialist to enhance their finance team in Manila. This role involves managing outstanding accounts receivable, ensuring timely collections, and maintaining positive client relationships.

Responsibilities include overseeing overdue accounts, analyzing customer accounts, dispute resolution, and compliance with company policies. The ideal candidate should possess a Bachelor’s degree in Finance or Accounting, with at least 3 years of relevant experience.

Qualifications

• Minimum 3 years experience as a Collections Specialist or similar role.
• Strong understanding of accounts receivable and collections processes.
• Ability to work independently and as part of a team.

Responsibilities

• Manage and collect overdue accounts through various communication methods.
• Review customer accounts to identify payment issues and discrepancies.
• Collaborate with customers to resolve billing disputes.

Skills

Communication skills

Negotiation skills

Attention to detail

Organizational skills

Education

Bachelor’s degree in Finance, Accounting, or related field

Tools

Microsoft Office Suite

Accounting software

Job description

Overview

We are seeking a motivated and detail-oriented Collections Specialist to join our finance team. The ideal candidate will be responsible for managing outstanding accounts receivable, ensuring timely collections, and maintaining positive relationships with clients. You will play a crucial role in optimizing cash flow and minimizing bad debt.

Responsibilities

• Collections Management: Manage and collect overdue accounts through phone calls, emails, and written correspondence.
• Account Analysis: Review customer accounts to identify payment issues and discrepancies.
• Dispute Resolution: Collaborate with customers and internal teams to resolve billing disputes and payment inquiries.
• Reporting: Maintain accurate records of collections activities and provide regular reports on account statuses and trends.
• Customer Relationship Management: Build and maintain strong relationships with clients to facilitate timely payments and enhance customer satisfaction.
• Compliance: Ensure compliance with company policies and relevant regulations regarding collections and credit management.

Qualifications

• Bachelor’s degree in Finance, Accounting, or related field (preferred).
• Minimum 3 years experience as a Collections Specialist or similar role.
• Strong understanding of accounts receivable and collections processes.
• Excellent communication and negotiation skills.
• Proficient in Microsoft Office Suite (Excel, Word) and experience with accounting software.
• Strong attention to detail and organizational skills.
• Ability to work independently and as part of a team.