Collections Officer

Outsourcey; Quezon City; Hybride; PHP 300 000 - 540 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Career growth opportunities

Opportunity to shape HR function

Team leadership experience

Résumé du poste

Outsourcey is hiring for a remote-to-office collections specialist in the Philippines. The role focuses on managing accounts receivable, reducing overdue balances, and maintaining professional relationships with customers.

The candidate will work with Xero and MYOB and will transition to an in-office setup in Quezon City as soon as the office environment is ready. The ideal candidate has 2.5+ years experience in collections/AR, strong English communication, and a track record with B2B customers.

Qualifications

• 2.5+ years experience in collections/AR/credit control.
• Experience managing B2B customer accounts and overdue debt.
• Strong verbal and written English communication.

Responsabilités

• Manage a portfolio of customer accounts and follow up overdue invoices.
• Conduct collections via phone and email while maintaining customer relationships.
• Monitor ageing and prioritize collection activity.
• Contact customers regarding upcoming and overdue payments and secure payment commitments.
• Follow up on payment dates and plans.
• Investigate discrepancies and reconcile payments.
• Work with finance to resolve billing issues and reconcile accounts.
• Maintain accurate records of communications and collections.
• Escalate high-risk accounts per internal processes.
• Support month-end AR activities.
• Maintain accurate data in Xero and MYOB.
• Identify opportunities to improve collection processes.

Connaissances

Collections

Accounts receivable

Credit control

Outbound calls

English communication

Outils

Xero

MYOB

Description du poste

Looking to take your career to the next level? Then this role is for you!

Join Outsourcey and be part of our mission to revolutionize global talent expansion! We connect businesses with dedicated full-time teams in the Philippines, offering cost-efficient solutions without compromising quality. Join us and help elevate businesses with complete control and comprehensive support, let's shape the future of work together!

Profile Requirements:

• Min 2.5 years previous experience in collections, accounts receivable or credit control.
• Demonstrated experience managing B2B customer accounts and overdue debt.
• Hands-on experience using both Xero and MYOB.
• Strong verbal and written English communication skills.
• Confidence making outbound collection calls and discussing outstanding payments with customers.
• Experience working with Australian customers or businesses would be highly regarded.
• The position will commence remotely in the Philippines, with the expectation that the role will transition to an in-office arrangement in Quezon City once the office environment is established.

Core responsibilities:

• Manage a portfolio of customer accounts and proactively follow up outstanding and overdue invoices.
• Conduct collections activity via phone and email while maintaining professional customer relationships.
• Monitor accounts receivable ageing and prioritise collection activity based on outstanding balances and payment status.
• Contact customers regarding upcoming and overdue payments and secure clear payment commitments.
• Follow up agreed payment dates and payment plans.
• Investigate payment discrepancies, short payments and outstanding account queries.
• Work with internal finance and operational teams to resolve billing and invoice-related issues.
• Allocate and reconcile customer payments against outstanding invoices.
• Maintain accurate records of customer communications, collection activities and payment commitments.
• Escalate significantly overdue or high-risk accounts in accordance with internal processes.
• Assist with account reconciliations and accounts receivable reporting.
• Support month-end accounts receivable and collection activities.
• Maintain accurate customer and financial information across Xero and MYOB.
• Identify opportunities to improve collection processes and reduce outstanding debtor days

Benefits:

• Competitive salary
• Opportunity to shape the HR function of a rapidly growing BPO.
• Work closely with a team of industry leaders who have successfully scaled BPOs in the past.
• Career growth and development opportunities.