Collections Officer

AS White Global Pty; Manila; Hybrid; PHP 360,000 - 540,000; Full time

Benefits offered by this job

Medical care

Paid leave

Training programs

Flexible work

Annual reviews

Great place to work

Job summary

ASW Philippines seeks a skilled Billing Specialist to manage accounts, send invoices, and resolve billing issues. You will communicate with clients, address discrepancies, and maintain confidential records in line with HIPAA policies. The role supports admin tasks and requires strong English communication and attention to detail.

Hybrid work setup (onsite 3 days, remote 2 days) in Manila, with preference for candidates near BGC, Taguig. At least 2 years in healthcare billing is expected.

Qualifications

• Minimum 2 years in healthcare billing or collections.
• Proficient with Microsoft Outlook, Excel and Word.
• Familiar with HIPAA and data privacy.
• Excellent written and verbal English.
• Detail-oriented with strong time management.

Responsibilities

• Manage and follow up on accounts over 30 days past due.
• Send invoices and resolve billing issues.
• Communicate with clients about invoice discrepancies and overdue balances.
• Research and respond to payment and invoice inquiries.
• Maintain confidential billing records per policies.
• Escalate disputes to management and support audits.
• Assist with general admin tasks like phone support and filing.

Skills

Billing & collections

Outlook

Excel

Word

HIPAA compliance

English communication

Attention to detail

Job description

Join a global leading independent medical examination provider - across US country, trusted by insurers, law firms, and government agencies. We are currently seeking candidates based near BGC, with proximity considered an advantage.

The Opportunity

Play a key role in keeping financial operations accurate, timely and trusted, while enjoying collaborative opportunities, training and career growth with national leader in independent medical evaluations.

Why join us?

• Proudly Great Place to Work® certified
• Celebrate globally: Company trips (2025: Hong Kong, 2024: Thailand), Culture Champs, Year-end parties, leadership awards & more
• Grow with stability: 100+ in our 10-Year Club by 2025
• Dynamic talent network: 2,000+ across APAC and beyond
• Competitive compensation with annual reviews
• Comprehensive medical care for you and your family
• Generous paid leave because work-life balance matters
• Level up with tailored training & development programmes
• Flexible work setup

Staff Testimonial

"I bring positive energy to the team. I let everyone know that it's okay to speak up and have different ideas." - Junior Accountant, ASW Philippines.

What You’ll Do

• Managing and following up on accounts over 30 days past due to ensure prompt collection.
• Sending invoices and proactively resolving billing or payment issues.
• Communicating directly with clients to address invoice discrepancies and overdue balances.
• Researching and responding to payment and invoice inquiries with accuracy and professionalism.
• Maintaining accurate, confidential billing and accounting records in line with policies and regulations.
• Escalating unresolved disputes to management and supporting audit requirements.
• Assisting with general administrative tasks such as phone support, filing, scanning, and documentation.

Key Criteria

• At least 2 years of experience working in a healthcare or medical setting, with hands-on exposure to billing and/or collections.
• Confidence using Microsoft Outlook, Excel, and Word, as well as managing documents in formats such as PDF and TIFF.
• A solid understanding of HIPAA regulations, with a strong commitment to data privacy, confidentiality, and compliance.
• Excellent written and verbal English communication skills, with the ability to communicate clearly and professionally.
• Strong attention to detail, effective time management, and the ability to prioritize tasks in a fast-paced environment.

Work setup

• Manila (BGC, Taguig): US Eastern Time 9AM to 6PM (9:00PM - 6:00AM PHT) with a hybrid setup (3 days onsite, 2 days remote) after a 6-month onsite probation.