Collections Specialist - US Healthcare

International SOS; Pasig; On-site; PHP 391,000 - 614,000; Full time

Job summary

International SOS in Ortigas, Philippines, is seeking a Collections Specialist to support US Government Services programs. You will process cost-share and deductible amounts after insurance reimbursements, perform member outreach, and track payment activities while ensuring HIPAA and PCI compliance.

Ideal candidates have 2+ years in Collections/AR or Billing, a bachelor’s degree, strong MS Office skills, and fluency in English; Japanese knowledge is a plus.

Qualifications

• Minimum 2+ years in Collections, AR, or Billing.
• Bachelor's degree required.
• Proficient in MS Office; familiarity with HIPAA and PCI standards.
• Strong attention to detail and ability to meet tight timelines.
• Fluent written and spoken English; Japanese knowledge is a plus.

Responsibilities

• Review reimbursements, identify outstanding balances, and initiate calls or send secure payment links.
• Record and track member interactions in databases, following standard follow-up timelines.
• Answer collection-related calls and emails to help members settle payments.
• Maintain HIPAA and PCI compliance to protect health and financial data.
• Collaborate with Operations, Carrier Billing, and US AR teams on process improvements.

Skills

Attention to detail

Financial reconciliation

Proactive problem-solving

English proficiency

Education

Bachelor's degree

Tools

MS Office

Job description

Role Overview

The Collections Specialist will support the US Government Services programs. This role focuses on processing and collecting cost-share and deductible amounts owed by members after insurance reimbursements. The ideal candidate will handle member outreach, track payment activities, ensure regulatory compliance, and apply established cost-recovery protocols.

Candidate Qualifications

• Experience: Minimum of 2+ years of experience in Collections, Accounts Receivable, or Billing (preferably within healthcare or financial sectors).
• Education: A Graduate of bachelor's degree (4 years course)
• Technical & Compliance Skills: Proficient in MS Office (Excel, Word, Outlook). Familiarity with PCI/NACHA regulations or US medical billing/administration is a strong plus.
• Core Competencies: Strong attention to detail, financial reconciliation skills, proactive problem-solving, and ability to work under tight timelines.
• Language: Fluent in written and spoken English. Knowledgeable in Japanese language is an advantage.

Key Responsibilities

• Collections & Outreach: Review reimbursement breakdowns, identify outstanding member balances, and initiate calls or send secure payment links (via PayTrace).
• Case Tracking & Documentation: Record and track all member interactions in designated databases, following standard follow-up timelines and protocols.
• Customer Support: Answer incoming collection-related calls and emails to assist members with payment settlements.
• Compliance: Maintain strict adherence to HIPAA and PCI standards to protect sensitive health and financial data.
• Team Collaboration: Work closely with cross-functional teams (Operations Managers, Carrier Billing, and US AR teams) and participate in process-improvement initiatives.

Work Arrangement

• 5 days onsite; office is located in Ortigas, Philippines
• Morning Shift (subject to change depending on operational need)