Collections Specialist - US Healthcare

International SOS; Philippines; On-site; PHP 360,000 - 600,000; Full time

Job summary

International SOS in Ortigas, Philippines is seeking a Collections Specialist to support US Government Services programs by processing and collecting cost-share and deductible amounts after insurance reimbursements. The role involves member outreach, payment tracking, and applying established cost-recovery protocols.

You will maintain compliant records, collaborate with Operations Managers, Carrier Billing, and US AR teams, and ensure HIPAA and PCI standards are followed in daily activities

Qualifications

• Minimum of 2+ years in Collections, AR, or Billing in healthcare/financial sectors.
• Bachelor's degree (4 years) required.
• Proficiency in MS Office (Excel, Word, Outlook) and data entry.
• Familiarity with HIPAA and PCI standards is a strong plus.
• Strong attention to detail and problem-solving skills.

Responsibilities

• Review reimbursement breakdowns, identify outstanding balances, and initiate calls or secure payment links.
• Record and track all member interactions in designated databases with standard follow-up timelines.
• Answer incoming collection-related calls and emails to assist members with settlements.
• Maintain strict adherence to HIPAA and PCI standards to protect sensitive data.
• Collaborate with Operations Managers, Carrier Billing, and US AR teams on process improvements.

Skills

MS Office (Excel, Word, Outlook)

PCI/NACHA regulations knowledge

US medical billing knowledge

Attention to detail

Financial reconciliation

Education

Bachelor's degree (4 years)

Job description

Role Overview

The Collections Specialist will support the US Government Services programs. This role focuses on processing and collecting cost-share and deductible amounts owed by members after insurance reimbursements. The ideal candidate will handle member outreach, track payment activities, ensure regulatory compliance, and apply established cost-recovery protocols.

Candidate Qualifications

• Experience: Minimum of 2+ years of experience in Collections, Accounts Receivable, or Billing (preferably within healthcare or financial sectors).
• Education: A Graduate of bachelor's degree (4 years course)
• Technical & Compliance Skills: Proficient in MS Office (Excel, Word, Outlook). Familiarity with PCI/NACHA regulations or US medical billing/administration is a strong plus.
• Core Competencies: Strong attention to detail, financial reconciliation skills, proactive problem-solving, and ability to work under tight timelines.
• Language: Fluent in written and spoken English. Knowledgeable in Japanese language is an advantage.

Key Responsibilities

• Collections & Outreach: Review reimbursement breakdowns, identify outstanding member balances, and initiate calls or send secure payment links (via PayTrace).
• Case Tracking & Documentation: Record and track all member interactions in designated databases, following standard follow-up timelines and protocols.
• Customer Support: Answer incoming collection-related calls and emails to assist members with payment settlements.
• Compliance: Maintain strict adherence to HIPAA and PCI standards to protect sensitive health and financial data.
• Team Collaboration: Work closely with cross-functional teams (Operations Managers, Carrier Billing, and US AR teams) and participate in process-improvement initiatives.

Work Arrangement

• 5 days onsite; office is located in Ortigas, Philippines
• Morning Shift (subject to change depending on operational need)