Collections & Customer Relations Specialist

Recruitify_HR; Pasig; On-site; PHP 201,000 - 335,000; Full time

Job summary

A recruitment firm based in Metro Manila is seeking experienced professionals for managing outbound and inbound calls focused on collections. The role involves building strong relationships with clients, accurately updating account information, and handling disputes while ensuring compliance with legal requirements. Ideal candidates should possess a Bachelor's degree and have 3-5 years of experience in collections or customer service, along with strong communication and organizational skills.

Qualifications

• 3-5 years of experience in collections or customer service.

Responsibilities

• Manage outbound and inbound calls for collection purposes.
• Build strong relationships with clients to facilitate collections.
• Record and update account information accurately.
• Resolve client inquiries and manage payment disputes.
• Maintain compliance with legal and regulatory requirements for collections.

Skills

Strong communication skills

Negotiation skills

Detail-oriented

Organizational skills

Proficiency in CRM software

Proficiency in MS Office

Education

Bachelor's degree in any field

Job description

A recruitment firm based in Metro Manila is seeking experienced professionals for managing outbound and inbound calls focused on collections. The role involves building strong relationships with clients, accurately updating account information, and handling disputes while ensuring compliance with legal requirements. Ideal candidates should possess a Bachelor's degree and have 3-5 years of experience in collections or customer service, along with strong communication and organizational skills.