Collections Specialist - Onsite, Negotiation & Resolution

ABIC Manpower Service Corp.; Pasig; On-site; PHP 223,200 - 279,000; Full time

Job summary

A leading manpower service provider based in Metro Manila is seeking a Collection Agent to engage with customers about overdue payments and assist in negotiating repayment plans. The position involves contact via phone and email, monitoring accounts, and providing professional customer service. Candidates should be high school graduates with strong communication skills. This role requires the ability to work in a fast-paced environment and accommodate weekend or holiday shifts when needed.

Qualifications

• High school diploma or equivalent required.
• Excellent communication skills to engage with clients.
• Ability to resolve discrepancies and billing issues.

Responsibilities

• Contact customers via phone and email about overdue payments.
• Monitor accounts and perform collections actions.
• Maintain records of collection efforts and customer interactions.

Skills

Customer service

Negotiation skills

Communication skills

Problem-solving skills

Education

High school graduate

College level or graduate preferred

Job description

A leading manpower service provider based in Metro Manila is seeking a Collection Agent to engage with customers about overdue payments and assist in negotiating repayment plans. The position involves contact via phone and email, monitoring accounts, and providing professional customer service. Candidates should be high school graduates with strong communication skills. This role requires the ability to work in a fast-paced environment and accommodate weekend or holiday shifts when needed.