Collections Associate (Project-based)

RELIANCECARE INC.; Mandaluyong; On-site; PHP 223,000 - 379,000; Part time

Job summary

RELIANCECARE INC. in Mandaluyong City is seeking a dedicated debt collection professional for a 6-month project-based position.

You will engage customers by phone, email, and written correspondence to recover overdue balances, and develop structured repayment plans aligned with targets. You will collaborate with teammates to meet performance standards while adhering to policies, reconciling accounts, and issuing SOAs and receipts.

Qualifications

• Must possess at least a Bachelor's/College Degree, Finance/Accountancy/Banking or equivalent (Required)
• Open to fresh graduates
• Good verbal and written communication skills

Responsibilities

• Engage customers via phone calls, emails, and written correspondence to address overdue debts.
• Pursue delinquent accounts and devise structured repayment plans in line with predetermined targets.
• Collaborate with team members to collectively achieve performance standards and ensure strict compliance with established policies and procedures.
• Address customer issues and complaints with a focus on fostering the sustained success of each account.
• Ensure customer satisfaction and uphold positive relationships throughout the debt collection process.
• Conduct meticulous reconciliation of unused credits and payments to outstanding invoices, effectively reducing the volume of past-due invoices.
• Investigate and resolve variances between accounts receivable records and customer accounts.
• Dispatch monthly updated Statements of Account (SOA) to clients; generate and issue Official Receipts and/or Collection Receipts for client payments.
• Collaborate with internal teams to address and rectify reconciliation discrepancies.
• Demonstrate adeptness in meeting deadlines with precision and thoroughness within a fast-paced, results-oriented environment.
• Execute any additional duties assigned by direct superiors and managers.
• Willing to be assigned in Greenfield District, Mandaluyong City.

Skills

Communication skills

Computer literate

Education

Bachelor's/College Degree in Finance/Accountancy/Banking or equivalent

Tools

Google Sheets

Job description

Duties and Responsibilities

• Engage customers via phone calls, emails, and written correspondence to address overdue debts.

• Pursue delinquent accounts and devise structured repayment plans in line with predetermined targets.

• Collaborate with team members to collectively achieve performance standards and ensure strict compliance with established policies and procedures.

• Address customer issues and complaints with a focus on fostering the sustained success of each account.

• Ensure customer satisfaction and uphold positive relationships throughout the debt collection process.

• Conduct meticulous reconciliation of unused credits and payments to outstanding invoices, effectively reducing the volume of past-due invoices.

• Investigate and resolve variances between accounts receivable records and customer accounts.

• Dispatch monthly updated Statements of Account (SOA) to clients.
  Generate and issue Official Receipts and/or Collection Receipts for client payments.

• Collaborate with internal teams to address and rectify reconciliation discrepancies.

• Demonstrate adeptness in meeting deadlines with precision and thoroughness within a fast-paced, results-oriented environment.

• Execute any additional duties assigned by direct superiors and managers.

Qualifications:

• Must possess at least a Bachelor's/College Degree, Finance/Accountancy/Banking or equivalent (Required)

• Open to fresh graduates

• Good verbal and written communication skills

• Must be computer literate. Preferably with knowledge in Google Sheets.

• Amenable for a 6-months project-based position

• Willing to be assigned in Greenfield District, Mandaluyong City