Collections Associate

Bank of the Philippine Islands; Philippines; On-site; PHP 240,000 - 360,000; Full time

Job summary

Bank of the Philippine Islands in the Philippines is seeking a Collections Associate to perform collection activities for past due accounts, including calls and negotiations, with potential referrals for outsource agencies or legal actions.

The role supports customer concerns, prepares documentation for legal cases on credit card accounts, and collaborates with Customer Care, Branch Partners, and Contact Center to resolve issues within promised turnaround times.

Qualifications

• Must possess at least Bachelor's/College Degree in Business Studies/Administration/Management/Finance/Accountancy/Banking equivalent
• Fresh graduates are welcome to apply
• Proficient in using Microsoft Office applications

Responsibilities

• Provides services on customer concerns such as refunds, adjustments, reconciliation, closures, reactivation, issuance of certificate of full settlement where applicable
• Assists customer with collections service related requests endorsed by customer contact points (Customer Care, Branch Partners, Contact Center, etc.) providing resolution within the agreed turnaround time
• Retrieves or prepare support documents for filing of legal case for credit card accounts

Skills

Fresh graduates welcome

Education

Bachelor's/College Degree in Business Studies/Administration/Management/Finance/Accountancy/Banking

Tools

Microsoft Office

Job description

The Collections Associate performs the necessary collection activities to ensure that past due accounts and balances assigned are at manageable, effective, and efficient levels. Collection activities include but not limited to calls, collection communication in various forms and channels, settlement negotiation, timely referral for outsource agencies’ management, and/or legal actions, release of loan documents, and the like.

Responsibilities:

• Provides services on customer concerns such as refunds, adjustments, reconciliation, closures, reactivation, issuance of certificate of full settlement where applicable
• Assists customer with collections service related requests endorsed by customer contact points (Customer Care, Branch Partners, Contact Center, etc.) providing resolution within the agreed turnaround time
• Retrieves or prepare support documents for filing of legal case for credit card accounts

Qualifications:

• Must possess at least Bachelor's/College Degree in Business Studies/Administration/Management/Finance/Accountancy/Banking equivalent
• Fresh graduates are welcome to apply
• Proficient in using Microsoft Office applications