Collections Associate

Cloudstaff; Philippines; Presencial; PHP 223.000 - 446.000; A tiempo parcial

Descripción de la vacante

Cloudstaff is seeking a part-time accounts receivable specialist to recover past-due balances across multiple products and subscriptions. You’ll use tailored email outreach with phone follow-up and negotiate settlements, escalating to collections or legal action when needed.

You will log activity in Salesforce, collaborate with Finance, Sales, and Legal, and report weekly on aging and recoveries. The role offers 15-20 hours per week with flexible daytime hours.

Formación

• Clear, firm, courteous written and phone communication
• Judgment on when to negotiate and when to escalate
• Strong organization across many accounts at different stages

Responsabilidades

• Own a book of past-due invoices from first outreach through resolution
• Research clients and identify additional contacts for follow-up
• Run personalized email outreach with phone calls for unresponsive clients
• Negotiate payment plans and settlements with appropriate approvals
• Refer high-risk accounts to collections and track to resolution
• Log all activity in Salesforce and flag any billing or contract errors
• Report weekly on aging, recoveries, and account status

Conocimientos

Email outreach

Phone follow-up

Negotiation

Accounts receivable

Educación

Experience in B2B SaaS or media

FDCPA familiarity

Herramientas

Salesforce

PandaDoc

Stripe

Descripción del empleo

Job Description

Recover past-due balances on invoices for a variety of different products and subscriptions. You’ll use tailored email outreach with phone follow-up, negotiate resolutions. You will work with account owners and the director of accounting to determine when to escape unpaid balances, to collections and legal action, and when to book them to bad debt. You report into Finance and work with Sales, Account Management, and Legal on settlements and disputes.

What you’ll do

• Own a book of past-due invoices from first outreach through resolution

• Research clients and identify additional points of contact that may be appropriate to follow up with.

• Run personalized email outreach, adding phone calls for unresponsive clients

• Negotiate payment plans and settlements. Balances over $1,000 need department head approval before you commit.

• Refer unresponsive or high-risk accounts to collections agencies and track them to resolution

• Log all activity in Salesforce and flag billing or contract errors you find

• Report weekly on aging, recoveries, and account status

You have

• Clear, firm, courteous written and phone communication

• Judgment on when to negotiate and when to escape

• Strong organization across many accounts at different stages

• Availability for 15-20 hours/week, with a flexible schedule inside business hours

Qualifications and Requirements

Nice to have

• Salesforce, PandaDoc, Stripe experience

• B2B SaaS or art/media background

• Familiarity with FDCPA and B2B collections practices

Success looks like

• Increased dollars recovered and decreased days to collect

• Resolving aging balances without damaging key relationships at key accounts

• Every settlement approved, documented, and logged

Perks and Benefits

NA