Liaison Collector

Blue Eagle 525 Lending Investor Inc; Quezon City; On-site; PHP 180,000 - 280,000; Full time

Benefits offered by this job

Competitive salary

Performance-based incentives

Opportunities for career growth

Job summary

A lending service provider in Quezon City is seeking a proactive and empathetic Lending Collector. This full-time role involves managing overdue payments and maintaining client relationships. The ideal candidate will possess strong communication and negotiation skills. You'll assist clients in resolving outstanding debts while ensuring compliance with regulations. The position offers a supportive work environment and opportunities for growth.

Qualifications

• Proven experience in collections, customer service, or a related field.
• Ability to remain calm and professional while handling sensitive situations.
• Knowledge of collection laws and regulations.

Responsibilities

• Engage with clients who have overdue loans or payments.
• Work with clients to negotiate repayment plans.
• Maintain accurate records of all interactions.
• Resolve disputes by collaborating with other departments as needed.
• Provide excellent service while adhering to laws and company policies.
• Prepare reports on collection activities and progress.

Skills

Strong communication skills

Negotiation skills

Customer service focus

Problem-solving skills

Organizational skills

CRM systems

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Collection management software

Job description

On-site - Quezon City • No Exp Required • Diploma • Full-time

Job Description

Position Title: Lending Collector

Overview: We are looking for a proactive and empathetic Lending Collector to join our team. As a Lending Collector, you will be responsible for managing and collecting overdue payments from borrowers while maintaining a positive client relationship. This is a client-facing role that requires strong communication, negotiation skills, and a focus on customer service to resolve outstanding debts professionally.

Responsibilities

• Client Communication: Engage with clients who have overdue loans or payments. Use phone, email, and in-person communication to remind clients of their obligations and assist them in resolving outstanding balances.
• Payment Negotiation: Work with clients to negotiate repayment plans or settlements. Tailor solutions based on the client’s financial situation while ensuring company policies and regulations are adhered to.
• Account Management: Maintain accurate records of all interactions with clients and update the status of collections in the system. Track payments and ensure that all accounts are resolved in a timely manner.
• Dispute Resolution: Address and resolve any disputes or concerns clients may have regarding their debts. Collaborate with other departments (e.g., legal, customer service) when needed to resolve complex cases.
• Customer Relationship Management: Provide excellent service by listening to clients’ financial difficulties, demonstrating empathy, and offering solutions to facilitate repayment while maintaining positive relationships.
• Compliance and Regulations: Ensure that all collection activities comply with applicable laws and regulations, including data protection and privacy standards.
• Reporting: Prepare reports on collection activities, outstanding accounts, and progress towards recovery goals for management review.
• Problem Solving: Identify accounts that are at risk of default and take proactive measures to prevent further issues. Work with clients to identify the root causes of non-payment and suggest alternatives to avoid escalation.
• Proven experience in collections, customer service, or a related field, preferably in a financial or lending environment.
• Strong verbal and written communication skills with the ability to build rapport and negotiate effectively.
• Ability to remain calm and professional while handling sensitive situations.
• Knowledge of collection laws and regulations, including debt collection practices.
• Excellent organizational skills and attention to detail.
• Strong problem-solving abilities and the ability to manage multiple accounts simultaneously.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office and experience with collection management software or CRM systems.
• High school diploma or equivalent; additional certifications or training in collections or finance is a plus.

What We Offer

• Competitive salary and performance-based incentives.
• Opportunities for career growth and advancement within the company.
• A positive and supportive work environment.

Safety and Compliance

If the position requires you to work overseas, please be vigilant and beware of fraud. If you encounter an employer who has the following actions during your job search, please report it immediately:

• withholds your ID
• requires you to provide a guarantee or collects property
• forces you to invest or raise funds
• collects illicit benefits
• or other illegal situations